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Can you get a refund for Snapchat premium?

Can you get a refund for Snapchat premium?

Snapchat Premium is Snapchat’s subscription service that unlocks exclusive features like custom Snapchat icons, exclusive lenses, the ability to rewatch Stories unlimited times, and more. However, some users may find themselves wanting to cancel their subscription and get a refund if they decide Premium isn’t for them. So can you actually get a refund for Snapchat Premium?

What is Snapchat Premium?

Snapchat Premium is an optional subscription plan within the Snapchat app that gives users access to exclusive features not available to regular Snapchat users. Here are some of the key features included with Snapchat Premium:

  • Custom Snapchat Icons – Choose from a growing library of custom icons to personalize your profile.
  • Custom Notification Sounds – Assign different notification sounds to specific friends.
  • Custom Story Replays – Replay ANY Story as many times as you want within one 24-hour period.
  • Pin a Friend as a #1 Best Friend – Keep your true bestie at the top of your best friends list for one month.
  • Snapchat+ – Access exclusive creative tools, icons, backgrounds, and more that evolve over time.

Snapchat Premium costs $3.99 per month if you pay monthly. You can also pay $21.99 for 6 months or $39.99 per year for a small discount.

Snapchat rolled out Premium globally in June 2022 as a way to monetize new features and exclusives. However, the core Snapchat messaging and Stories experience remains free for all users. Premium simply adds bonus perks on top of the main app.

Can You Get a Refund for Snapchat Premium?

Yes, it is possible to get a refund for Snapchat Premium if you subscribed directly via Snapchat and decide you want to cancel soon after subscribing.

Here are the key things to know about getting a Snapchat Premium refund:

  • You must request the refund within 7 days of subscribing.
  • Refunds are only available for monthly or annual plan subscribers (not 6-month plans).
  • You can request a refund directly through Snapchat’s in-app support.
  • Refunds are prorated based on the time remaining in your current billing cycle.
  • Once refunded, you immediately lose access to all Premium features.
  • Snapchat may limit you to just 1 refund request per year.

So in summary – yes refunds are possible if you act quickly within 7 days and contact Snapchat support.

How to Get a Snapchat Premium Refund

Getting a refund for Snapchat Premium requires contacting Snapchat customer support directly through the app. Here are the steps to request a refund:

  1. Open the Snapchat app and go to your profile page.
  2. Tap the Settings (gear) icon in the top-right corner.
  3. Scroll down and select ‘Support’ near the bottom.
  4. Tap ‘Subscriptions’ and select the option related to refunds.
  5. Submit your request for a refund.

Once submitted, Snapchat will process your request. If approved, your subscription will be canceled immediately and you will see a prorated refund based on your unused subscription time. This refund is returned to your original payment method.

The refund process may take a few business days to complete. You’ll receive a confirmation email once your Snapchat Premium refund has been issued.

Requirements for Getting Approved

Snapchat does limit Premium subscription refunds to just once per year per subscriber. So make sure you really want that refund before requesting it!

Here are the key requirements Snapchat lists for approving a refund:

  • You must submit your refund request within 7 days of subscribing.
  • Only monthly and annual plans are eligible (no refunds for 6-month plans).
  • Your subscription must have been purchased directly through Snapchat (not a third-party).
  • You must not have violated Snapchat’s Terms of Service.

Provided those conditions are met, your refund is likely to be approved without issue. You’ll just need to follow the steps above to submit your request through the app.

Why You May Want a Refund

Why might someone request a refund for Snapchat Premium shortly after subscribing? Here are some of the common reasons that lead to buyers’ remorse:

  • You wanted to test out the exclusive filters or icons, but don’t see enough value in keeping them long-term.
  • The exclusive features weren’t as useful or fun as you expected.
  • You accidentally subscribed without meaning to or changed your mind.
  • You need to cut back on non-essential subscriptions due to budget or financial reasons.
  • You purchased Premium to replay a certain person’s Story only to have that person stop posting Stories shortly after.

Basically, if you don’t feel Snapchat Premium offers you enough extra value to justify the subscription cost, you may want to request a refund within your first week. Snapchat makes this easy to do directly through the app.

Can You Get a Refund for Third-Party Purchases?

Things get a little more complicated if you originally subscribed to Snapchat Premium through a third-party platform like the Apple App Store or Google Play Store.

Snapchat refund policy does not apply in these cases:

  • Purchases made through Apple must be refunded through Apple.
  • Purchases made through Google must be refunded through Google.
  • The third-party platform’s refund policy takes precedence.

So if you subscribed on an iOS device via your Apple ID, you would need to request the refund directly from Apple based on their App Store refund rules. The process would work similarly if you purchased via the Google Play Store.

In these cases, Snapchat unfortunately cannot process the refund for you even within 7 days of subscribing. You need to go through the original third-party purchase provider.

Getting Future Snapchat Premium Refunds

What if you get a refund for Snapchat Premium today, but decide to subscribe again later on and once again want a refund?

As mentioned, Snapchat only allows Premium subscribers to request a refund once per year. So if you already got refunded for Premium in 2022, you would not be able to get another refund until 2023 at the earliest.

You can always cancel automatic renewal for your Premium subscription at any time via your account. But Snapchat will not process multiple refund requests within a single 12-month period.

It’s designed to prevent abuse and excessive refunds. So be sure Premium is really something you want before subscribing again in the future if you’ve already gotten refunded once this year.

Downgrading from Annual to Monthly Billing

Here’s one final tip on potentially getting a partial refund:

If you originally subscribed to Snapchat Premium for a full year but now want to downgrade to month-to-month billing, Snapchat will credit you the price difference prorated for your unused annual term.

So let’s say you paid $39.99 for an annual plan but want to downgrade to monthly after using Premium for 3 months. If you contact support, Snapchat may refund you $26.99 for the remaining 9 unused months. This premium refund lets you switch your billing without losing prepaid money.

Conclusion

Snapchat Premium offers exclusive features, but isn’t for everyone. The good news is you can get a full refund within 7 days if you contact Snapchat Support through the mobile app and meet the refund requirements. Make sure to submit your refund request sooner rather than later before your eligibility expires.

Just keep in mind Snapchat only allows one Premium refund per subscriber per year. So if you think you may re-subscribe down the road, you’ll want to think carefully before claiming your refund now. But for those who know they are done with Premium, getting your money back is a simple process thanks to Snapchat’s 7-day refund policy.

FAQ

Here are answers to some frequently asked questions about getting a refund for Snapchat Premium:

How long do I have to request a refund?

You must request your Snapchat Premium refund within 7 days of subscribing. Snapchat will not process refunds outside of this 1-week time frame.

Can I get a partial refund if I only used Premium for a few days?

Yes, refunds are prorated based on the number of unused days remaining in your current billing cycle. So even using Premium for a couple days would still make you eligible for a sizable refund.

Where does my Snapchat Premium refund get sent?

Refunds are credited back to the original payment method used, such as your Apple account or credit card. Once issued, it may take 3-5 business days to process.

Can I request multiple refunds in one year?

No, Snapchat only allows Premium subscribers to request one refund per year. You need to wait a full 12 months before becoming eligible again.

What if I bought Premium through the App Store?

If you subscribed via Apple, you would need to request the refund directly from Apple based on their policy. Snapchat cannot issue App Store refunds.

Do I lose access to Premium right after getting refunded?

Yes, your Premium subscription and access to exclusive features is terminated immediately when a refund is issued. Your account reverts back to a regular non-paying Snapchat account.

Summary

In summary:

  • Snapchat Premium refunds are possible within 7 days of subscribing.
  • You must contact Snapchat Support in the mobile app to request a refund.
  • Refunds are prorated based on any unused time remaining in your billing cycle.
  • You can only get 1 refund per year from Snapchat.
  • Third-party subscriptions must be refunded through the original vendor.
  • Refunds instantly end your access to all Premium features.

So while Snapchat Premium is non-refundable after 7 days, you do have a 1-week window to get your money back if you contact Snapchat Support directly through the app. Take advantage of this policy if you have any doubts about keeping Premium long-term.