WAYS TO REACH US
Email
For general inquiries, site feedback, and any other questions, please email us at:
help_socialmediafixed.com
We aim to respond to all emails within 24 hours. Please provide as much detail as possible so we can best assist you.
Phone
To speak directly with a social media expert on our team, give us a call at:
1-251-395-8201 (Pls use email)
We’re available during standard business hours, 9am-5pm EST, Monday to Friday. If we miss your call, leave us a voicemail and we’ll get back to you promptly.
12815 Runway Ave, El Paso, TX 79928
What Not to Contact Us For
While we aim to provide the best assistance possible for all social media inquiries, there are a few things we unfortunately cannot help with over email, phone, or chat.
Our experts are focused on providing guidance around using social platforms, troubleshooting account issues, and optimizing your social presence. We do not offer services related to content creation, graphic design, paid advertising management, or comprehensive social strategy development.
For any extensive services beyond social media tips and training, we recommend contacting a specialized digital marketing agency or consultant. Our support team can provide recommendations if you need help finding the right partner for services like ad campaigns, content production, and analytics reporting.
We also cannot directly intervene in issues between users or influence platform policies. For account suspensions, deleted content, or restrictions imposed by the social networks, you will need to appeal directly to each platform through their provided appeal processes. Our team can offer advice navigating those appeals, but cannot directly submit or escalate issues to the platforms on your behalf.
While we love brainstorming ideas, we refrain from providing concrete business, legal, financial, or medical advice which must come from licensed professionals in those areas. Please seek guidance from qualified advisors appropriate to your specific situation.
Our focus is strictly on assisting with social media education, best practices, account troubleshooting and providing a helpful community – not specialized services requiring advanced qualifications. By focusing on what we do best, we can better serve our core goal of helping users succeed on social platforms.
For any inquiries unrelated to social media tips, training, and community, we may need to redirect you to a more appropriate service provider. You can always reach out to confirm if we can assist with a particular issue prior to contacting us. We’re happy to help point you in the right direction!