Snap Kitchen is a prepared meal delivery service that offers healthy, chef-prepared meals delivered to your door. They have a subscription option called the “Snap Pass” which gives you discounted pricing when you commit to a certain number of meals per week on an ongoing basis. However, Snap Kitchen makes it difficult to cancel Snap Pass subscriptions, often requiring phone calls and extra steps. This article will walk through how to cancel your Snap Pass subscription step-by-step.
What is Snap Kitchen Snap Pass?
The Snap Pass is Snap Kitchen’s subscription program. When you sign up for a Snap Pass, you commit to receiving a certain number of meals per week from Snap Kitchen on an ongoing basis. The basic Snap Pass options are:
- 4 meals per week
- 6 meals per week
- 8 meals per week
- 12 meals per week
With a Snap Pass, each meal you get is discounted significantly compared to ordering individually. However, the more meals you commit to per week, the cheaper each one gets. The 12 meal per week Snap Pass offers the lowest per-meal price.
The downside of the Snap Pass is that it is a subscription that auto-renews each week. Many customers complain that it is difficult to cancel the Snap Pass.
Why Would I Want to Cancel My Snap Kitchen Snap Pass?
There are a few common reasons you may want to cancel your Snap Kitchen Snap Pass subscription:
- You want to take a break from getting Snap Kitchen meals.
- You are going on vacation and won’t be home to receive or eat the meals.
- You can no longer afford the weekly Snap Pass fee.
- You are unsatisfied with the quality of the Snap Kitchen meals.
- You found another meal delivery service you prefer over Snap Kitchen.
- You want to start cooking more meals at home.
Whatever your reason for wanting to cancel, the process should be quick and easy. Unfortunately, Snap Kitchen seems to deliberately make canceling difficult. But don’t worry, this article will show you how to cancel your Snap Pass.
How Do I Cancel My Snap Kitchen Snap Pass?
Snap Kitchen does not allow you to easily cancel your Snap Pass online. To cancel, you have to call their Customer Experience phone number. Many customers report being put on long holds and having to insist multiple times that they want to cancel. Here are the steps to successfully cancel your Snap Pass:
- Call the Snap Kitchen Customer Experience phone number: (512) 382-1160
- Select the cancelation option from the phone menu.
- Provide the Customer Experience agent with your name, phone number, and email on your Snap Kitchen account.
- Clearly state that you want to cancel your Snap Pass subscription. Say “I would like to cancel my Snap Pass subscription.”
- If the agent tries to retain you, firmly state again that you want to cancel. You do not need to provide a reason.
- Request written confirmation that your Snap Pass is canceled. The agent can email this to you.
- Note the name of the agent you spoke with and the date/time in case you need to call back.
Be prepared to potentially be put on hold for 10-20 minutes before speaking to a representative. The representatives are trained to try and retain customers, so you may have to insist multiple times that you want to cancel before they will process your request. Politely but firmly state that you want to cancel your Snap Pass each time to ensure they understand your request.
How Much Advance Notice Do I Need to Cancel?
Snap Kitchen states that you must cancel at least 5 days before your next weekly delivery. However, it is best to call as soon as you decide you want to cancel to get it processed immediately. The 5 day notice period is simply the minimum required.
If you call less than 5 days before your next delivery, your Snap Pass will remain active for that coming week, and you will be charged for and receive one final delivery. After that delivery, your subscription will be canceled as long as you called to cancel beforehand.
What Happens After I Cancel My Snap Pass?
Once your Snap Pass subscription is successfully canceled, here is what you can expect:
- You will stop being charged the weekly or monthly Snap Pass fees.
- You will no longer receive weekly meal deliveries from Snap Kitchen.
- Any delivery credits you had on your account will be voided when you cancel.
- You can still order individually from Snap Kitchen, but meals will be at full price.
- If you want to subscribe again later, you’ll have to sign up and pay for a new Snap Pass.
After cancellation, your account will revert to a standard delivery account without the Snap Pass subscription. Make sure you use up any existing credits on your account before your final delivery.
Can I Pause My Snap Pass Instead of Cancelling?
Snap Kitchen does not offer an option to temporarily pause your Snap Pass subscription. The only way to stop weekly deliveries is to fully cancel your Snap Pass.
If you want the option to pause deliveries occasionally, the Snap Pass is not the right option for you. You’d be better off ordering meals individually as needed without a subscription.
Some reasons you may want to pause the Snap Pass include vacations, work travel, or weeks when your meal plan changes. But Snap Kitchen will continue charging you even if you contact them to request pausing delivery. Full cancellation is required to stop charges.
What Happens If I Dispute the Charges or Do a Credit Card Chargeback After Cancelling?
Some customers who have issues cancelling their Snap Pass ultimately dispute the charges with their credit card company to stop being billed.
If you dispute Snap Kitchen charges or do a chargeback on your credit card after cancelling your Snap Pass, be aware that Snap Kitchen may send your account to collections. Collections agencies may pursue payment on Snap Kitchen’s behalf.
To avoid collections, only dispute charges or do a chargeback if Snap Kitchen continues billing you after you properly cancelled your subscription. Communicate with Snap Kitchen and your credit card company to resolve any accidental charges first.
Tip: Use a Virtual Credit Card Number to Avoid Hassles
One way to avoid hassles if you need to cancel your Snap Kitchen Snap Pass is to sign up using a virtual credit card number.
Many credit cards allow you to generate a one-time virtual card number to use for online subscriptions. The virtual card is linked to your real account but can be shut off at any time.
When you want to cancel Snap Pass, shutting off the virtual card number will stop future payments to Snap Kitchen right away without requiring a call to cancel. Just don’t forget to close the virtual number when you are done with it.
Sample Cancellation Confirmation Email
Here is an example of the cancellation confirmation email Snap Kitchen will send if you request written confirmation that your Snap Pass is cancelled:
Dear John,
This email confirms that we have processed your request to cancel your Snap Kitchen Snap Pass subscription as of October 7, 2023. Your Snap Pass subscription will remain active for deliveries through October 12, 2023. After that delivery, your subscription will be closed.
You will see a final charge on October 9, 2023 for your final Snap Pass weekly delivery. After this charge, your credit card on file will no longer be charged for Snap Pass fees.
Please let us know if you have any other questions! We hope to continue serving you as an individual order customer.
Best Regards,
Snap Kitchen Customer Experience
Having written confirmation that your cancellation is processed can provide peace of mind and help avoid any billing disputes later.
Can I Reactivate My Snap Pass After Cancelling?
Yes, it is possible to restart your Snap Kitchen Snap Pass subscription if you change your mind after cancelling.
To reactivate your Snap Pass, call the Snap Kitchen Customer Experience line again and let them know you want to re-enroll in Snap Pass. They will have you select a new meal plan and re-enter your payment information.
Keep in mind you will be charged a new registration fee when reactivating your cancelled Snap Pass. And any unused delivery credits will not carry over after you cancel and resubscribe.
Reactivating makes the most sense if you cancelled very recently and want to undo your decision. If it has been more than a couple weeks, it likely makes more sense to sign up fresh.
Should I Cancel By Mail Instead of Phone?
Some customers attempt to cancel their Snap Pass by sending a written mail request instead of calling. However, this is usually ineffective.
Snap Kitchen’s terms state that cancellation requests must be made by phone. Mailed cancellations are often ignored or rejected on a technicality.
Calling the Customer Experience line is the only surefire way to cancel your Snap Pass subscription in a timely manner. If you absolutely hate phones, email first to start a paper trail, but make sure to follow up with a call.
Can I Avoid Cancelling My Snap Pass By Just Deleting My Credit Card?
Some customers try to dodge cancelling their Snap Pass properly by simply deleting the saved credit card number associated with their Snap Kitchen account. This does NOT cancel your subscription.
Snap Kitchen will continue attempting to bill the deleted card. When this fails, they may turn your account over to collections for unpaid balances.
Deleting your card only blocks payments temporarily. Make sure to actually call and cancel your Snap Pass to avoid headaches.
Is There a Cancellation Fee for Snap Pass?
No, Snap Kitchen does not charge any sort of cancellation fee if you decide to cancel your Snap Pass subscription.
The only thing you will pay is for any final week’s deliveries that have already been processed before your cancellation date. But there are no termination penalties or extra fees.
Some meal kit services charge cancellation fees equal to one month’s subscription or more. Snap Kitchen does not currently do this, so you can cancel worry-free.
Conclusion
Canceling your Snap Kitchen Snap Pass involves calling their Customer Experience line and clearly requesting cancellation. You may have to firmly insist if the agent pushes back.
Be prepared to wait on hold and go through some hoops to complete the cancellation process. Using a virtual credit card and requesting written confirmation can help avoid future issues.
While not always easy, cancelling your Snap Pass will stop recurring charges. You can then consider re-subscribing later on if you change your mind. With the right approach, you can successfully cancel your Snap Pass subscription.