Having issues with no sound on Snapchat? Don’t worry, there are a few easy things you can try to get your Snapchat sound back.
Check Your Device’s Sound Settings
The first thing to check is your device’s sound settings. Make sure that:
- The ringer/media volume on your iPhone or Android device is turned up.
- Your device is not muted.
- No headphones are plugged in (this can override the speaker).
If you’ve made sure these settings are correctly configured and you’re still not getting sound on Snapchat, move on to troubleshooting the app itself.
Force Quit and Relaunch the Snapchat App
A simple app reload can often resolve temporary sound issues like this. Follow these steps:
- Double tap the Home button on your iPhone or swipe up from the bottom of the screen on Android to bring up the multitasking view.
- Swipe up on the Snapchat preview to force quit the app.
- Open Snapchat again from your Home screen.
Now try playing a video or audio clip in Snapchat – the sound should be restored.
Update the Snapchat App
If force quitting didn’t work, make sure you’re running the latest version of Snapchat. Outdated apps can develop bugs, so updating ensures you have the newest code fixes.
On iPhone, open the App Store, tap your profile icon in the top right, and check the Updates tab for any pending Snapchat updates. On Android, open the Play Store, tap the hamburger menu in the top left, go to My Apps & Games > Updates and update Snapchat if available.
Check Snapchat Notification Settings
Snapchat lets you control notification settings on a granular level. It’s worth checking that you haven’t disabled audio notifications by mistake:
- Open Snapchat Settings > Notifications > Sound
- Make sure Global, Stories, Group Chats, etc. are enabled.
This ensures system sound effects and audio snippets from friends are allowed to play.
Clear App Cache and Data
If Snapchat sound still isn’t working, try clearing stored cache/data for the app. This wipes temporary files that can get corrupted and cause issues.
On iPhone:
- Go to Settings > General > iPhone Storage.
- Find Snapchat and tap it.
- Tap Offload App to clear data.
- Reinstall Snapchat from the App Store.
On Android:
- Open Settings > Apps.
- Tap Snapchat.
- Tap Storage > Clear Cache and Clear Data.
- Force quit and relaunch Snapchat.
Check Permissions
Snapchat requires access to your device’s microphone to playback sounds. Check that Snapchat still has this permission enabled:
On iPhone:
- Go to Settings > Privacy > Microphone.
- Make sure Snapchat is toggled on.
On Android:
- Open Settings > Apps.
- Tap Snapchat.
- Tap Permissions.
- Make sure Microphone access is allowed.
Try Repairing Headphones
If you primarily use Snapchat with headphones connected, try repairing them to your device:
- Forget the Bluetooth headphones in your device’s Bluetooth settings.
- Turn the headphones off and back on again.
- Reconnect the headphones and retry Snapchat.
This resets any connectivity issues that may be preventing sound from coming through properly.
Contact Snapchat Support
If you still can’t get Snapchat sound working after trying the above steps, you’ll need to reach out to the Snapchat support team. Some options to contact them include:
- Via Snapchat Support online.
- Through the Snapchat app by going to Settings > Support > Contact Us.
- By Twitter DM to @SnapchatSupport.
Explain the sound issue you’re experiencing in detail. The support team may be able to provide specialized troubleshooting tips or determine if a bug is causing the problem on Snapchat’s end.
Try Using a Different Phone
One last thing you can test – use Snapchat on a different device if available. Borrow a friend’s phone and see if sound works properly there. If it does, then there’s likely an underlying hardware, software, or compatibility issue with your original device that’s causing Snapchat audio problems specifically.
Conclusion
With any luck, one of these troubleshooting tips should help get your Snapchat sound back. The most common fixes are adjusting device sound settings, force quitting/updating the app, clearing cache and data, and ensuring microphone permissions are enabled. But if all else fails, contact Snapchat support or try using Snapchat on another phone to confirm the issue. With some targeted debugging, you should be able to get Snapchat’s sounds and audio effects working again.