Having issues with no sound on Snapchat? Don’t worry, there are a few easy troubleshooting steps you can take to get the sound working again.
Quick Fixes to Try First
Here are some quick and easy things to try first:
- Force quit and relaunch the Snapchat app
- Make sure your device’s volume is turned up
- Check that your device isn’t on silent/vibrate mode
- Try using headphones instead of speakers
- Toggle airplane mode on and off
- Restart your mobile device
Often a simple restart or toggling airplane mode can resolve minor software glitches that are preventing sound from working properly in the app. If the sound still isn’t working after trying the quick fixes, keep reading for more detailed troubleshooting steps.
Check Your App Settings
The next thing to check is your settings within the Snapchat app itself:
- Open Snapchat and tap your profile icon in the top left corner
- Go to Settings > Sounds
- Make sure that Sounds are toggled ON
- Slide the volume bar to the right to turn sound up
This ensures that the app hasn’t been muted within the Snapchat settings. While you’re in the app’s Settings menu, also check that any other relevant options like Media Volume are enabled.
Confirm It’s Not Your Phone’s Global Settings
Sometimes the issue is not Snapchat, but your device’s overall sound settings. Go to your phone’s Settings app and verify that:
- The Ringer/Media volume is turned up
- Your phone is not set to silent/vibrate only
- Do Not Disturb mode is not enabled
If your overall device volumes were muted, Snapchat would not be able to play sound properly. Make sure sound is enabled at the system level.
Check Permissions
Another common culprit is having the wrong app permissions enabled. Here’s how to check:
- Go to Settings > Apps > Snapchat > Permissions
- Make sure Snapchat has permission to access your phone’s Microphone
- Also enable Storage permissions
Granting microphone access allows Snapchat to actually capture and play audio. And storage access is needed to save videos/recordings with sound. If permissions were disabled, re-enable them.
Force Stop Snapchat
As apps run in the background, they can sometimes get into frozen or broken states. Force stopping the app shuts it down completely so when you restart it, everything reloads from scratch.
- Go to Settings > Apps > Snapchat
- Tap Force Stop
- Restart the Snapchat app
This clears out any corrupted cache/data that could be preventing sound from working correctly in Snapchat.
Update the App
Make sure you’re running the latest version of Snapchat. Outdated versions of the app are more likely to have bugs.
- Go to the App Store/Play Store
- Search for Snapchat
- If an Update option is shown, tap it to update to the latest version
- If no update is available, your app is up-to-date
Updating to the newest app version eliminates any bugs that may have been patched or addressed in recent releases.
Restart Your Phone
If all else fails, restart your mobile device completely:
- Hold down the Power button on your iPhone or Android phone
- Tap Restart or Reboot to power cycle your phone
- Wait for your device to come back on
- Relaunch Snapchat and test sound again
Restarting your phone resets all active apps and services and wipes out temporary glitches. This should resolve most software-related sound issues.
Reinstall Snapchat
The nuclear option is to uninstall Snapchat completely, then redownload and install it:
- Delete Snapchat from your phone
- Go to the App Store/Play Store
- Search for Snapchat, then tap Install
- Log in to your Snapchat account again
This gives you a clean slate in terms of app data and cache. Hopefully sound will work normally again after the fresh install.
Hardware or Accessory Issues
On very rare occasions, there may be an actual hardware or accessory problem causing Snapchat sound problems, like:
- Issues with your phone’s speakers
- Faulty or dirty headphone jack
- Broken headphones/earbuds
- Bluetooth connection problems
If you’ve tried all the software troubleshooting steps with no success, it could be a hardware defect. Try testing sound through different means, like speakers, wired headphones, and Bluetooth audio.
If the problem persists across different hardware configurations, it likely indicates a problem with the physical audio components that may require repair or replacement.
Contact Snapchat Support
If you still can’t get sound working in Snapchat after trying all troubleshooting steps, reach out to Snapchat Support for further assistance:
- In the Snapchat app, go to Settings > Support > Contact Us
- Explain the sound issue in detail
- The Snapchat team can provide personalized help fixing unusual sound problems
Snapchat Support has additional diagnostic tools and insight into known sound bugs. They may be able to identify a problem that general troubleshooting has missed.
Snapchat Sound Troubleshooting Table
Here is a quick reference table summarizing potential fixes for Snapchat with no sound:
Problem | Fix |
---|---|
App needs restart | Force quit and relaunch Snapchat |
Volume turned down | Turn up device volume controls |
On silent/vibrate mode | Disable silent and vibrate modes |
Speaker issues | Try headphones instead |
App settings muted | Enable Sounds in Snapchat settings |
No microphone permission | Grant microphone access |
Do Not Disturb enabled | Turn off Do Not Disturb |
Outdated app version | Update Snapchat to latest version |
Corrupted app data/cache | Force stop or reinstall Snapchat |
Hardware defect | Test different accessories/speakers |
Conclusion
With the right mix of software tweaks, app settings adjustments, hardware tests, and worst-case scenario app reinstallation, you should be able to resolve most Snapchat sound issues. Start with simple fixes like force quitting or updating Snapchat. If basic troubleshooting doesn’t work, dig deeper into system settings, permissions, accessory swaps, and even full deletion and reinstall of the app if needed. Testing sound across different output hardware can identify physical defects. And for truly stubborn audio problems, Snapchat’s own customer support engineers may be able to pinpoint rare bugs. With patience and working through all possible solutions, you’ll get Snapchat’s sounds and videos ringing loud and clear once again.