Not receiving Snapchat notifications can be frustrating, but the issue is usually easy to resolve. Here are some quick fixes to try if you’ve stopped getting notifications from Snapchat:
Check Snapchat Notification Settings
The first thing to check is whether notifications are enabled for Snapchat in your device settings. On iOS, go to Settings > Notifications > Snapchat and make sure Allow Notifications is toggled on. On Android, go to Settings > Apps & Notifications > Snapchat > Notifications and enable notification categories like Allow Sound, Vibrate, Pop on Screen etc.
Check If Snapchat App is Up to Date
Make sure you have the latest version of the Snapchat app installed. Open your device’s app store, search for Snapchat, and check if there are any pending updates available. Installing the latest update can often fix notification issues.
Force Close and Reopen the Snapchat App
Sometimes simply force closing and reopening the Snapchat app is enough to retrigger notifications. Completely close the Snapchat app from your recent apps/multitasking view. Then reopen Snapchat – this refresh can get notifications working again.
Restart Your Phone
If other troubleshooting steps don’t work, try restarting your phone. This will clear out any temporary glitches and ensure all apps and services start fresh. Restart your device and then check if Snapchat notifications are working normally.
Check Account Settings on Snapchat
Log into your Snapchat account and check some account-specific notification settings:
- Make sure your account has not been muted by a friend. They can mute your stories and snaps which will stop notifications.
- Verify notification preferences under Settings > Notifications. Toggle notifications on for items you want to get notified about.
- Check Settings > Additional Services > Manage to ensure important services like Notifications aren’t disabled.
Unlink and Re-link Snapchat Account
If your Snapchat notifications randomly stopped working, try unlinking your Snapchat account from your phone’s Settings, force close the Snapchat app, then re-link your Snapchat account. This essentially resets your account linkage which could fix notification issues.
Check Do Not Disturb Settings
Ensure your device’s Do Not Disturb mode is not blocking Snapchat notifications during certain times or when the screen is locked. Go to Settings > Do Not Disturb and check if Snapchat is silenced during enabled schedules or when the screen is locked.
Update Your Phone Operating System
An outdated OS version can also prevent Snapchat notifications from working properly. Go to Settings > System > System Update and install any available firmware updates for your device. Keeping your device OS updated resolves many buggy notification issues.
Reset Network Settings
Resetting network settings on your phone essentially refreshes all network connections and services, which can fix many intermittent issues like lack of notifications. Here’s how to reset network settings on iOS and Android phones:
iPhone/iPad
- Go to Settings > General > Reset.
- Tap Reset Network Settings.
- Enter passcode if prompted.
- Tap Reset Network Settings again to confirm.
Android Phone
- Go to Settings > System.
- Tap Reset Options.
- Tap Reset WiFi, Mobile Data and Bluetooth.
- Tap Reset Settings.
This will wipe all WiFi passwords and other network settings but often resolves notification issues.
Factory Reset Your Phone as Last Resort
If all else fails, the nuclear option is to backup your phone and do a factory reset. This will erase all data and settings and restore your phone to original factory condition. You’ll have to reconfigure everything from scratch, but a factory reset virtually guarantees Snapchat notifications will start working again.
Contact Snapchat Support
If you still can’t get Snapchat notifications to work after trying all troubleshooting steps, reach out to Snapchat support for additional help. Describe the notification issue in detail and what troubleshooting you’ve already attempted.
Some ways to contact Snapchat support include:
- In Snapchat app, go to Settings > Support > Contact Us
- DM @snapchatsupport on Twitter
- Start live chat at support.snapchat.com
Snapchat support can investigate server-side issues and provide specialized troubleshooting advice tailored to your notification problem.
Use a Third-party Snapchat App
As a last resort, try using a third-party Snapchat client app. Many of these alternative Snapchat apps deliver notifications more reliably than the official application. Some popular third-party Snapchat apps include:
| App | Platform |
|---|---|
| Casper | iOS, Android |
| Snapchat+ | iOS |
| SnapChat Light | Android |
Be aware that third-party apps violate Snapchat’s terms of service. Use them at your own risk understanding your account could get banned.
Conclusion
Snapchat notifications not working can be incredibly annoying. But in most cases, the problem can be fixed through simple troubleshooting like app updates, resetting network settings, adjusting notification settings, or reinstalling the app. Contact Snapchat support if issues persist after thorough troubleshooting. With the right steps, you can get your Snapchat notifications reliably delivering again.