Snapchat streaks are a fun way to keep in touch with friends on the app. A streak shows the number of consecutive days that you and a friend have sent snaps back and forth. Unfortunately, streaks can unexpectedly disappear if you go a full 24 hours without sending a snap. Here’s what to do if your Snapchat streak suddenly vanishes.
Check if Your Streak is Really Gone
Before reporting a lost streak, first make sure it’s actually gone. Open your friends list on Snapchat and look next to your friend’s name. If you don’t see a number with a flame emoji, your streak has likely disappeared. However, it can sometimes take a few hours for a streak to update, so give it some time first. Keep sending snaps and check back later to see if your streak reappears. If it’s still gone after 24 hours, it’s safe to assume your streak has been lost.
Reach Out to Your Friend
The next step is to touch base with the friend you had the streak with. Send them a message on Snapchat or through another app asking if they’ve also noticed your streak disappeared. If they didn’t realize it was gone, explain that you no longer see the streak on your end. Your friend might have more details on what caused the streak to vanish. For example, if your friend missed sending a snap within the 24-hour window, they’ll know the reason it disappeared.
Restore Your Streak (If Possible)
In some cases, you may be able to revive your lost Snapstreak. Snapchat has a one-time Snapstreak restore feature. To use it, both you and your friend should send a snap to each other within 24 hours of your streak disappearing. After you both send a snap, the streak should reappear just as it was before. However, you can only use the restore feature once, so it won’t work if your streak disappears again in the future. The restore window is short, so reach out to your friend right away if you notice your streak is gone.
Report the Lost Streak to Snapchat
If you can’t restore your Snapstreak in time, the next step is reporting the issue directly to Snapchat. Here’s how to do it:
- Open the Snapchat app and go to your profile page
- Tap the Settings gear icon in the top-right corner
- Select “Support” from the menu
- Choose “My Snapstreak disappeared” from the list of support options
- Follow the on-screen instructions and fill out the information about your lost streak
Snapchat’s support team will look into what caused your streak to disappear. They likely won’t be able to restore it, but reporting issues helps them improve Snapchat streaks for all users. So it’s still worth reaching out!
Prevent Snapstreaks From Disappearing
To avoid losing streaks in the future, make sure you and your friends always trade snaps at least once every 24 hours. It can be easy to forget if you don’t chat on Snapchat daily. Here are some tips to keep your streaks alive:
- Send your daily snaps at the same time every day, like when you wake up or go to bed
- Set a daily reminder on your phone to snap your friends
- Ask your friends to remind you if you haven’t sent them a snap by a certain time
- Check which friends have active streaks before exiting the Snapchat app for the day
- Save snaps as “unopened” if you won’t be able to send a snap within the next 24 hours
With some planning, you can make sure you and your friends never lose a Snapstreak. But even if you do lose one, reporting it quickly gives you the best chance of getting your streak back.
Frequently Asked Questions
How long do you have to restore a lost Snapstreak?
You and your friend have 24 hours after your streak disappears to send a snap and restore it using Snapchat’s one-time restore feature. If you exceed the 24 hour window, your streak can no longer be revived.
Can Snapchat restore my streak if it’s been more than 24 hours?
Unfortunately, no. Snapchat’s restore feature only works within 24 hours of your streak disappearing. There is no way to recover a streak after more than 24 hours has passed.
How long does it take Snapchat to restore a streak?
Your streak should reappear almost instantly after you and your friend send snaps within 24 hours of it disappearing. You’ll see your streak and number of consecutive days repopulate right away once the criteria is met.
Does reporting my lost streak help get it back?
Reporting a vanished streak to Snapchat likely won’t recover your lost streak. However, it can help Snapchat identify issues with streaks disappearing and improve streak reliability for all users. So it’s still worth taking the time to report it.
Can Snapchat restore streaks that disappeared from server errors?
If Snapchat has a widespread server error that causes streaks to disappear for multiple users, they may consider a one-time courtesy restore. But there’s no guarantee, so you should still send a snap within 24 hours just in case.
Conclusion
Losing a Snapchat streak can be disappointing, but don’t panic if your streak suddenly vanishes. First, check in with your friend to see if they also lost the streak. If it’s definitely gone, try sending one last snap within 24 hours to see if Snapchat will restore it. If you miss the 24 hour window, report the lost streak to Snapchat as a bug. While they likely can’t recover it, reporting issues helps them improve streak reliability. Going forward, be diligent about sending daily snaps with your friends to prevent losing your hard-earned Snapstreaks.