Snapchat memories allowing you to save your snaps, stories, and moments can sometimes become corrupted or damaged, resulting in you being unable to access or view them. There are a few potential ways to try and fix corrupted Snapchat memories.
Try Re-Downloading Memories
One of the simplest things to try is re-downloading the corrupted memories. Open the Snapchat app and go to your memories tab. Tap on the ‘My Memories’ section and then tap on the download icon in the top right corner. This will re-download all of your saved Snapchat memories. Sometimes this can fix any corrupted files.
Once the memories have finished re-downloading, try viewing the corrupted or damaged ones again. The re-download process may have fixed the corrupt files allowing you to view them again.
Clear Cache and Data
Clearing the Snapchat app’s cache and data is another troubleshooting step that can potentially fix corrupted memories. Here are the steps to clear the cache and data:
- Open your phone’s Settings app
- Select ‘Apps’ or ‘Applications’
- Find and select the Snapchat app
- Tap on ‘Storage’
- Select ‘Clear Cache’ and then ‘Clear Data’
This will wipe the temporary data stored in the app and reset it back to default. After clearing the Snapchat app data, open Snapchat again and re-download your memories. The clearing process may have removed any corrupted files allowing you to access them again.
Update or Reinstall the App
An outdated version of Snapchat can also sometimes lead to corrupted memories issues. Updating to the latest version of Snapchat may fix any bugs that are causing problems with memories.
If updating doesn’t help, the nuclear option is to uninstall Snapchat completely and then reinstall it. This will give you a completely fresh install of the app which can eliminate any corrupted files.
Here are the steps for both updating and reinstalling Snapchat:
Updating Snapchat
- Go to your device’s app store (Play Store for Android, App Store for iOS)
- Search for ‘Snapchat’
- If an ‘Update’ button is shown, tap it to update to the latest version
- If only an ‘Open’ button is shown, your app is already up to date
Reinstalling Snapchat
- Go to your device’s app store (Play Store for Android, App Store for iOS)
- Search for ‘Snapchat’
- Tap ‘Uninstall’ to remove Snapchat
- Search for ‘Snapchat’ again
- Tap ‘Install’ to freshly install Snapchat
- Log into Snapchat again
After updating or reinstalling, download your memories again and see if the corrupted files are fixed.
Contact Snapchat Support
If none of those troubleshooting steps resolve your corrupted memories, the last resort is to contact Snapchat support. Describe the issue you’re experiencing with corrupted memories and they may be able to restore or fix them.
You can contact Snapchat support through:
- In-app support chat – Open Snapchat, go to your profile, tap the Settings gear icon, then tap ‘Support’ and start a live chat
- Twitter – Tweet the issue to @SnapchatSupport
- Email – Fill in the contact form at https://support.snapchat.com/en-US/a/contact
Snapchat may be able to repair your corrupted memories or recover them from a backup if you provide details on which snaps, stories or moments are affected.
Avoid Corrupting Memories
To help avoid corrupting your Snapchat memories in the future, here are some tips:
- Close Snapchat properly – Always close the app fully using your device’s app switcher or task manager instead of just backing out.
- Give the app time to upload – Let your snaps and stories fully upload before closing Snapchat.
- Ensure there’s enough free storage – Low storage space can lead to corruption issues.
- Backup your memories – You can download your Snapchat data backup in the app’s settings.
- Update Snapchat – Keep the app updated to the latest version.
Third Party Repair Apps
There are also some third party apps that claim to be able to repair corrupted Snapchat memories and recover deleted photos/videos:
| App | Platform | Features |
|---|---|---|
| iMyFone Fixppo | iOS | Fix crashed Snapchat issues, repair corrupted memories, recover deleted snaps |
| Dr.Fone | iOS & Android | Recovers deleted Snapchat photos, repairs crashed Snapchat |
| FonePaw Snapchat Recovery | iOS & Android | Retrieves deleted Snapchat photos, fixes app crashing issues |
These apps work by scanning your device’s storage for Snapchat files and rebuilding damaged photo/video files. They can be an option if Snapchat’s own tools are unable to restore your corrupted memories.
Conclusion
Corrupted Snapchat memories can be frustrating but are usually fixable. The main solutions are re-downloading memories, clearing app data, updating/reinstalling Snapchat, and contacting Snapchat support. Also be sure to backup your memories regularly. With a bit of troubleshooting, you should be able to get those important corrupted Snapchat photos and videos back.