There are a few common reasons why you might see the “Oops something went wrong” error message in Snapchat:
Server or Connection Issues
One of the most common reasons for this error is that Snapchat’s servers are down or you have a poor internet connection. Snapchat relies on being able to communicate with its servers to send and receive snaps, so any connectivity problems on Snapchat’s end or yours can result in this error. If Snapchat’s servers are undergoing maintenance or are overloaded with traffic, you may encounter this message. Similarly, if you have a weak WiFi signal, are in an area with poor reception, or have an unstable connection, you may also get this error when trying to use Snapchat.
Outdated App Version
Another reason you may see this error is if you need to update your Snapchat app. Snapchat releases periodic updates to fix bugs and issues, add new features, and improve performance. If your Snapchat app is outdated, some features may not work properly or you may encounter problems like the “Oops something went wrong” message. Go to your device’s app store and check for any available Snapchat updates and install the latest version. This can often resolve app errors.
Restricted App Permissions
Snapchat requires access to certain features and permissions on your device in order to work properly. For example, to send and view snaps, Snapchat needs access to your camera and photos. If you have accidentally restricted or denied Snapchat access to these features in your device settings, it can lead to issues like this error message. Check your device settings and make sure Snapchat has permission to access the camera, photos, contacts, storage, etc. Granting these permissions can fix the problem.
Glitch or Bug
In some cases, you may encounter this error due to a minor glitch or bug in the Snapchat app. Even though Snapchat is updated regularly, it may still have occasional issues that cause errors. Some users have reported seeing this error when trying to view or open specific snaps sent from certain contacts. Clearing the Snapchat app cache/data and restarting your device can sometimes resolve a minor glitch causing this problem.
Account or Authentication Issues
If you are logged out of your Snapchat account or your login credentials become invalid, it can also lead to this error. Make sure you are logged into Snapchat with the correct username and password. If you have been logged out, enter your credentials again to log back in. If your account has been temporarily locked or disabled, you may need to reset your password or go through Snapchat’s account recovery process before accessing your account again.
Inappropriate or Banned Content
In some instances, this error message may indicate your snap or content violated Snapchat’s terms of service and community guidelines for appropriate content. Sending or viewing snaps with nudity, harassment, hate speech, threats, or other inappropriate content can get your account banned or suspended, leading to this error. You may need to appeal the violation or ban before accessing your Snapchat account again.
Corrupt App Cache
A built up, corrupt Snapchat cache can also cause performance issues leading to errors. The cache contains temporary app data that can become faulty over time. Clearing the Snapchat app’s cache/data may fix the “Oops something went wrong” problem if it is caused by corrupt temporary data.
Incorrect Date/Time Settings
Snapchat relies on your device’s date and time settings being accurate in order to function. If your date and time are incorrectly set, it can interfere with Snapchat’s processes and lead to odd errors. Make sure your device’s date and time are set correctly and synchronized with your time zone.
Jailbroken or Rooted Device
If your iOS or Android device is jailbroken or rooted, it can sometimes cause issues with apps like Snapchat. Jailbreaking removes software restrictions and makes changes that can disrupt how apps like Snapchat work as intended. The “Oops something went wrong” error may indicate your modified device is incompatible with Snapchat.
Unsupported or Older Device
Snapchat ends support for older, unsupported device models and operating system versions over time. Using Snapchat on a very outdated or unsupported device that it isn’t optimized for anymore can lead to errors and performance issues. Make sure your device meets Snapchat’s minimum requirements and that your operating system is updated.
How to Fix “Oops Something Went Wrong” in Snapchat
Here are some troubleshooting tips to fix the “Oops something went wrong” error in Snapchat:
Check for App Updates
Open your device’s App Store/Play Store and install any available Snapchat updates. Keeping the app up-to-date will give you the latest fixes and optimizations.
Reinstall the App
Uninstall Snapchat and reinstall it from the app store. Reinstalling can clear out any corrupted files or glitches.
Restart Your Device
Completely power off your device and restart it. This refreshes the operating system and clears out any memory issues.
Clear the Cache and Data
In your device settings, find Snapchat and clear the app cache and data. This deletes temporary files and resets the app.
Check Your Internet Connection
Make sure you have a strong WiFi or cellular data connection. Turn airplane mode on and off to refresh your connectivity.
Verify Your Login Details
Log out of Snapchat and sign in again with your correct username and password to confirm your credentials work.
Allow All App Permissions
Enable all necessary app permissions like camera, contacts, storage, etc. Disabled permissions can cause issues.
Update Your Device Software
Install the latest OS updates on your device. Older versions may have incompatibilities.
Adjust Date/Time Settings
Go into your device settings and make sure the date and time are set correctly for your time zone.
| Issue | Solution |
|---|---|
| Server or connection issues | Check Snapchat server status, restart your device, connect to better internet |
| Outdated app | Update Snapchat to latest version |
| App permissions | Enable all necessary app permissions in device settings |
| Bug or glitch | Clear app cache/data, reinstall the app |
| Account issues | Log out and back in, reset password if locked out |
| Banned content | Avoid sending inappropriate snaps violating terms of service |
| Corrupt cache | Clear the Snapchat app cache/data |
| Incorrect date/time | Adjust device date and time settings |
| Unsupported device | Update device or use a supported model |
Conclusion
The “Oops something went wrong” message in Snapchat usually indicates a minor technical issue that can be fixed with simple troubleshooting. Updating the app, checking your connection, restarting your device, reinstalling Snapchat, and adjusting app permissions are some easy ways to try fixing it. Make sure your device meets Snapchat’s requirements and your operating system is up-to-date. In rare cases, it may indicate your account was banned or suspended if you violated Snapchat’s policies. Overall, this is generally a fairly easy error to resolve by keeping Snapchat and your device software current and maintaining a stable internet connection.