There could be a few different reasons why someone’s Snapchat profile is completely blank with no Bitmoji, profile pic, display name, or Snap score showing. A blank profile usually indicates that the user has either deleted their account, been banned from Snapchat, or changed their settings to private. Let’s explore some of the main reasons in more detail:
They deleted their Snapchat account
One of the most common reasons for a blank Snapchat profile is that the person has deleted their Snapchat account entirely. When you delete your Snapchat account, it wipes all of your data including your profile, Bitmoji, friends list, photos, videos, etc. Your profile will appear empty or blank to other users who still have you added.
Deleting a Snapchat account is easy to do right from the app settings. A user might choose to delete their account if they no longer want to use Snapchat or want a break from social media. It’s a way to disconnect from the app while still having the option to recreate an account later on.
Some signs that a person has deleted their Snapchat include:
- Empty/blank profile with no Bitmoji or info
- You can’t view any of their public stories or Snap score
- Your chat history with them disappears
- Their username no longer works or says “Could not find user”
If you see these signs, chances are that person deleted their Snapchat account entirely.
They got banned from Snapchat
Another possibility for a blank profile is that the user was banned or suspended from using Snapchat, either temporarily or permanently. Snapchat does monitor accounts for suspicious activity or violations of their terms of service.
Some examples of behavior that could get you banned include:
- Sending spam or unwanted messages
- Impersonating others
- Underage sign up
- Bullying or harassing other users
- Posting illegal or dangerous content
- Hacking or modifying the app
If Snapchat bans your account, your profile will instantly go blank or empty. Other users won’t be able to view your story or Snap score. Bans can last anywhere from 24 hours up to a permanent lifetime ban depending on the severity of the violation.
They changed their settings to private
Rather than deleting their account, some users simply make their profile private so that only approved friends can see any of their information.
To make a Snapchat profile private:
- Go to your profile and tap the settings gear icon
- Tap “Who Can…”
- Change “Contact Me” to “My Friends”
- Change “See My Story” to “My Friends”
- Toggle off “Quick Add”
This will limit your profile visibility so only added friends can see your snaps, chat with you, view your score, etc. For everyone else, it will appear like you have a blank or empty profile.
Going private allows you to limit Snapchat to just your close friends without losing your account data. It’s a good option if you want to take a social media break but still use Snapchat to stay in touch with your close circle.
Their account was compromised
In some cases, a blank profile could mean the account was hacked or compromised in some way. If a hacker gains access to someone’s Snapchat account, they may delete or wipe a lot of the profile details and visibility as part of covering their tracks.
Some signs of a possible compromised account:
- Profile instantly goes blank without warning
- Bitmoji disappears
- Friends mysteriously disappear from their friends list
- Account starts posting unusual or spam content
If you notice these red flags, it’s possible the account has been hacked and needs to regain control. The user should change their password immediately and contact Snapchat support if their account has been taken over without their consent.
Their phone broke or was lost
A blank profile can also simply mean the user got a new phone and hasn’t reinstalled Snapchat yet or lost their phone entirely. Since Snapchat is a mobile app, losing your phone means losing access to your account temporarily.
They may appear to have vanished from Snapchat if they:
- Got a new phone number and haven’t reactivated their account yet
- Have an old phone they can’t access anymore
- Lost their phone and don’t have their account backed up anywhere
Once they either restore their account information on a new phone or reconnect from their old device, their profile details will show up normally again. Just because their profile is empty doesn’t necessarily mean they deleted their account.
They passed away
As difficult as it is to consider, a blank profile may also mean the Snapchat user passed away. If family members know the account password, they may wipe the profile and posts as part of memorializing the account. Snapchat does not currently have an official feature for deceased user accounts.
How to view someone’s Snapchat profile if it’s blank
If you come across a blank Snapchat profile and want to investigate further, there are a couple of ways you can try to view that user’s account details:
- Check Snapchat Support – Snapchat’s support site may show if the username was recently deleted or banned.
- Look for screenshots – See if you or any mutual friends have old screenshots that show the user’s old Bitmoji or username.
- Check other social media – Are they still active on platforms like Instagram or Facebook? This could indicate they just deleted Snapchat.
- Ask mutual connections – See if any of your shared friends know why the profile is suddenly blank.
- Search by phone number – You can search for friends via their phone number if you have it saved.
- Send a message – Try sending a snap or chat to see if it goes through or says they cannot be reached.
With some digging through your connections and previous conversations, you may be able to get to the bottom of why someone’s profile is empty or blank all of a sudden.
What should you do if someone blocks you on Snapchat?
If you find that a friend has not just deleted their Snapchat account, but specifically blocked you as a friend, here are some tips on what to do next:
- Reflect on if there was any recent conflict or disagreement that might explain the blocking.
- Respect their decision and avoid reaching out from other accounts or platforms.
- Give them space by unfollowing their accounts on other sites.
- Ask any mutual connections if they know why the blocking occurred.
- Make a sincere apology if you did anything offensive or hurtful.
- Focus on other friendships and don’t obsess over being blocked.
- Request feedback so you can learn and improve as a friend.
- Wait patiently and they may reconsider unblocking you in the future.
The healthiest thing is to honor the blocked person’s boundaries. With time, the situation may resolve itself if it was just a minor misunderstanding.
Conclusion
A blank or empty Snapchat profile usually just means the user either deleted their account, went private, got banned, or got a new phone. In rare cases, it could signify something more serious like a compromised account or death.
If you see someone has mysteriously disappeared from Snapchat, it’s okay to be curious and ask around. But also respect their privacy if they intentionally deleted their account or blocked certain people. With social media, people come and go unexpectedly all the time. The best response is to cherish the connections you still have and move forward.