If you have forgotten both your Snapchat email and phone number associated with your account, recovering access can be tricky but is still possible. There are a few methods you can try to recover access to your Snapchat account.
Try Logging In From a Linked Device
If you have ever logged into your Snapchat account on another device, you may be able to recover access by logging in from that device. Snapchat allows you to be logged into multiple devices at once. So try logging in from any other devices like your tablet, second phone, etc. that may still have you logged in. This will allow you to access your account and reset your login credentials.
Use Snapchat’s Account Recovery Process
Snapchat has an account recovery process that may be able to help you reset your credentials even without your email or phone number. Here are the steps:
- On the Snapchat login screen, tap “Forgot your password?”
- On the next screen, tap “Need more help?”
- Tap “I forgot my email”
- Enter your Snapchat username and tap submit
- You will be prompted to enter a code sent to your email but since you don’t have access tap “I no longer have access to this email”
- You will now be asked some questions to verify your identity. Answer these questions as accurately as you can.
If Snapchat is able to verify your identity from your answers, you will be able to reset your password and add a new email and phone number to your account.
Contact Snapchat Support
If the above options don’t work, you can try contacting Snapchat’s customer support for assistance recovering your account. Here are some ways to contact them:
- Fill out the account access help request form here.
- Send an email to [email protected] explaining your situation.
- Try direct messaging Snapchat Support on Twitter @SnapchatSupport.
- Call their support line at 1-855-936-5948 if available in your country.
When contacting support, provide as many details as you can to prove you are the account owner such as:
- The username
- Original email or phone number used to create account
- Creation date and approximate location
- Friends you connected with
- Password reset questions and answers if set
- Snapcodes connected
- Memories and content shared
- Payment details if purchases were made
With enough credible information, the support team may be able to recover and restore access to your Snapchat account.
Submit Photo Verification
As a last resort, Snapchat also offers a photo verification option to prove your identity. This involves submitting a photo of yourself holding a handwritten note with your Snapchat username and the current date. Here are the steps:
- Write your Snapchat username and today’s date clearly on a sheet of paper.
- Take a selfie photo or photo of yourself holding the paper.
- Submit the photo to Snapchat for identity verification via this form.
If Snapchat can match your photo to previous images and content on your account, they will unlock your account.
Try a Password Guessing Tool
If you vaguely remember your password, you can try using an online Snapchat password guessing tool. These work by running multiple password combinations through the Snapchat login. Some popular options include:
Simply enter your username and any password clues you have, and the tool will attempt to guess the password. This works best if you remember the password partially.
Use Snapchat Data Download
Snapchat allows you to download all your Snapchat data linked to your account. You can access this data without logging in using your phone number or email used during sign up. Here are the steps:
- Go to Snapchat’s data download page.
- Enter the email or phone number your account was created with.
- Click submit to have the data download link sent to that email or phone.
- Access the data download and look for any clues about your old password.
Going through your chat history and other Snapchat data files may jog your memory about what your old password could have been.
Use Account Recovery Email
If you had added an account recovery or alternate email to your Snapchat account, you may be able to use it to reset your password. Try going through the password reset flow using that secondary email address instead of your main one. Some things to try:
- Click forgot password and enter the account recovery email instead.
- Check the email inbox for any old password reset emails from Snapchat.
- Look for a verified email notice which may contain the recovery email.
With access to the attached recovery email, you should be able to reset your Snapchat password and regain account access.
Retrieve Data from Linked Accounts
If you had linked your Snapchat account to any other online accounts like Facebook or Twitter, you may be able to recover your login credentials from there. Here are some things you can try:
- Check Facebook settings and account links for any reference to your Snapchat username or password.
- Look for connected apps in your Twitter or Instagram settings.
- See if your Snapchat account is linked on any other platforms like Swarm or Spotify.
- Dig through old emails from these linked platforms for your Snapchat info.
Any existing connections, links or account notifications from your other online profiles may reveal forgotten Snapchat login details.
Check Your Web Browser
If you logged into Snapchat using a web browser, some login data may be cached or saved by your browser. Here are some things to check:
- Saved passwords in your browser settings.
- Browser cookies for snapchat.com.
- Autofill suggestions when typing in the Snapchat login page.
- Browser extension data synced across devices.
With access to the browser you used to login previously, you may be able to recover at least your old username or password.
Use Snapchat Data from a Phone Backup
If your phone was backed up to a computer or external drive, you can access the Snapchat app data from the backup. This data might contain your account username or password details. Here are some backup sources to check:
- iTunes or Finder backup on a Mac
- iCloud backup on iPhone
- Google Drive backup on Android
- External storage drive backup
You will need a data recovery tool to extract the Snapchat data from a phone backup. This may reveal account login details stored by the app.
Ask Snapchat Friends
Reach out to any friends you had connected with on Snapchat to ask if they can share details about your old account. Some information they may have saved includes:
- Your Snapchat username
- Bitmoji or emoji usernames
- Custom Snapchat IDs
- Snapcodes shared
Friends who had you added likely have some personal details related to your old Snapchat account stored in their contacts and chat history.
Check Location History
On Android devices, your location history may reveal the username you set when creating your Snapchat account. Here’s how to check it:
- Open Google Timeline at https://www.google.com/maps/timeline
- Look around the date you created your Snapchat account
- See if any saved locations mention your Snapchat username
This works if you had location services enabled when setting up your Snapchat account originally.
Search Old Emails
Dig through your old emails for any references to your Snapchat account details. Some emails to look for include:
- The verification email received when creating your account
- Password reset emails from Snapchat
- Emails from Snapchat about unusual logins
- Account action confirmation emails
Searching your inbox for any emails sent from Snapchat or containing your username may uncover forgotten account details.
Check Phone Contacts
If you added Snapchat friends via phone contacts, you may have saved their Snapchat username which could reveal your own. Places to check include:
- Named contacts in your phonebook/address book
- Notes fields containing @snapchat usernames
- Custom phone contact entries for Snapchat
Having your own Snapchat username saved in your phone contacts is one way to rediscover a lost username.
Use Public Account Finder Tools
There are some public tools and websites that can help you find Snapchat accounts if you have some basic information like a name, phone number, email or location. Some options to try include:
While limited, these public account finding services may help you uncover a lost Snapchat username.
Check Other Messaging Apps
If you had connected your Snapchat to other messaging apps, your login info may have synced over. Some places you can check include:
- WhatsApp – Linked Accounts
- Telegram – Connected Apps
- Messenger – Logged in Apps
- Viber – Snapchat Connect
Any associated Snapchat data in other messaging apps could reveal your old account credentials.
Use Snapchat Login Notifications
If you still have access to the email or phone number originally associated with your Snapchat account, you can use login notifications to help reveal account details. Here’s how:
- On the Snapchat login page, enter your username and tap “Forgot Password?”
- Press “Reset Password” and enter the email or phone number when prompted
- Check the email/phone for the notification sent by Snapchat
- The notification should contain details related to your account
Even without knowing your password, Snapchat’s login notifications may provide useful reminders about your old account.
Conclusion
Recovering access to a Snapchat account when both login credentials are lost can be challenging. However, by thoroughly checking linked devices, browsers, contacting customer support, and enabling account recovery options, it is possible in many cases to regain access. With some persistence using the range of methods outlined here, you hopefully can get back into your lost Snapchat account.