There are a few common reasons why your Snapchat snaps may be getting stuck on the loading screen and failing to send:
Poor Internet Connection
The most common culprit is a poor internet connection. Snapchat requires a stable internet connection to send and receive snaps. If you’re on a slow WiFi network or have a weak cellular signal, your snaps may get stuck trying to load and fail to send. Try moving closer to your WiFi router or into an area with better cell reception.
Outdated App
Another reason your snaps aren’t sending is an outdated version of the Snapchat app. Snapchat releases frequent updates to fix bugs and improve performance. If you haven’t updated your app recently, you may be running an old version with sending issues. Head to your device’s app store to check for any Snapchat updates and install the latest version. This can often resolve sending problems.
Low Storage Space
Insufficient storage space on your device can also prevent snaps from sending properly. Sending snaps requires some temporary storage space on your phone. If your phone is low on storage, Snapchat may have trouble creating and sending the snap. Try clearing up space by removing unused apps and files before sending your snap again.
Restrictive Networks
Some WiFi networks restrict access to certain apps and services, including Snapchat’s servers. Public WiFi networks like in schools, workplaces, and cafes often have firewalls that can block Snapchat traffic. If your snaps won’t send only on certain WiFi networks, this may be the cause. You’ll need to switch to a different WiFi or cellular data to send snaps normally.
Account Restrictions
In some cases, Snapchat may have placed restrictions on your account that prevent snaps from sending. This can happen if you violate Snapchat’s terms of service through actions like spamming, bullying, or illegal content sharing. Your account may get temporary sending restrictions while under review. Clear things up with Snapchat Support if you think your account was incorrectly restricted.
Server Outages
Major Snapchat server outages can also impede your ability to send snaps. While rare, Snapchat’s servers do occasionally go down for maintenance and repairs. This can prevent snaps from sending until the servers are back up. Check Snapchat’s server status website or Twitter account to see if an outage is the issue.
Troubleshooting Tips
If your Snapchat snaps won’t send, there are a few troubleshooting steps you can take:
Force Close and Re-Open the App
A simple app restart can often resolve temporary glitches that prevent sending. Completely close out of the Snapchat app, then reopen it and try sending your snap again. This refreshes the app and reconnects it to Snapchat’s servers.
Update Your Snapchat App
As mentioned above, an outdated app version can disrupt sending. Visit your device’s app store and install any available Snapchat updates. This keeps the app up-to-date and ensures maximum compatibility with Snapchat’s servers.
Check Your Internet Connection
Make sure you have a strong WiFi or cellular data connection when you attempt to send a snap. Even momentary connection drops can disrupt the sending process. Move to an area with better reception and verify you can load other internet content normally.
Clear App Cache and Data
Over time, corrupted app cache and data files can accumulate and cause performance issues like failed sending. In your device settings, find Snapchat and clear out its cache and data. This erases potentially corrupted files. The app will rebuild fresh files that may fix sending problems.
Restart Your Phone
As a last resort, restart your mobile device completely if force closing the Snapchat app does not work. This clears out any memory issues or glitches from the device’s operating system that could be interfering with Snapchat. After your device restarts, try sending the snap again.
Preventing Snap Sending Issues
You can take a few proactive measures to prevent your Snapchat snaps from getting stuck in the future:
– Maintain a strong, stable internet connection when using Snapchat. Avoid using public WiFi networks that may have restrictions.
– Keep your Snapchat app updated to the latest version available in your device’s app store. Enable auto-update if available.
– Monitor your device storage space and clear room regularly to ensure Snapchat has enough temporary space for creating and sending snaps.
– Refrain from actions that violate Snapchat’s terms of service, which could result in account restrictions that disrupt sending abilities.
– Check Snapchat’s server status page and Twitter support account to confirm there are no major service outages before troubleshooting your sending issues.
When to Contact Snapchat Support
If you still cannot send your Snapchat snaps after troubleshooting, it is time to reach out to Snapchat Support for additional help:
Account Restriction Issues
If your account has been restricted by Snapchat and you believe it was in error, you need to submit an appeal to Snapchat Support to have your account reviewed. This is the only way to lift invalid restrictions on your account.
Account Hacked or Suspended
If you’re unable to log into your account at all because it was hacked or suspended, you’ll also need Snapchat’s help to recover or reactive your account. Reach out to Support to start the recovery process.
Persistent Technical Issues
If your snaps aren’t sending due to an unresolved technical glitch that persists despite troubleshooting, contact Support for assistance investigating the cause. Be ready to provide details about when the issue began and what troubleshooting you’ve already tried.
Major App Malfunctions
In rare cases of complete app malfunction where you cannot send any snaps, the issue may require intervention from Snapchat’s developers. Contact Support to report the malfunction so it can be escalated and addressed.
Widespread Service Outages
If you notice an unusually high volume of sending issues being reported by other users, Snapchat may be experiencing a major service outage. Contact Support to confirm they are aware of the outage and get updates on when it will be resolved.
Snapchat Support Contact Options
To get help from Snapchat’s Support team, you have a few different contact options:
In-App Support
The easiest way to contact Snapchat Support is through the in-app support menu:
1. Open your Snapchat app and tap your profile icon
2. Tap the settings gear icon
3. Scroll down and select ‘Support’
4. Choose the issue category relevant to your problem
5. Follow the prompts to explain your issue and contact Support
Email Support
You can also email Snapchat Support for help:
– Email: [email protected]
Be sure to provide detailed information on your issue and Snapchat username in the email so they can efficiently investigate and resolve the problem.
Twitter Support
Snapchat’s official Twitter account @snapchatsupport can also assist with common issues and escalate major bugs:
– Twitter handle: @snapchatsupport
– Tweet your issue and username to them for help
– Also follow their page for updates on widespread outages
Phone Support
For immediate real-time help, you can call Snapchat’s 24/7 phone support line:
– Phone number: +1 (888) 744-2932
Calling allows you to explain your snap sending problem to a live person and troubleshoot in real time. However, be prepared for potential long hold times due to call volume.
Conclusion
With the right troubleshooting steps and help from Snapchat’s Support team if necessary, you should be able to resolve any issues that are preventing your Snapchat snaps from sending. A combination of app restarts, updates, connection checks, and account reviews can identify the underlying problem so your snaps can send normally again. Consistently maintaining a strong internet signal and the latest Snapchat version will help avoid potential sending disruptions going forward. Reach out to Snapchat Support via in-app, email, Twitter or phone if your troubleshooting hits a dead end and you need personalized assistance getting your snap sending abilities back on track.