Many Snapchat users have run into issues when trying to cancel their Snapchat+ subscription. Snapchat+ is a paid subscription service within the Snapchat app that unlocks exclusive features like custom icons, enhanced profiles, priority support, and more. However, the cancellation process for Snapchat+ has caused frustration for some users who have found it difficult to deactivate automatic renewal or stop their subscription entirely. This article will provide answers to common questions around canceling Snapchat+ and offer solutions for how to successfully end your subscription if you no longer wish to pay for it.
Why is it so hard to cancel Snapchat Plus?
There are a few reasons why canceling Snapchat+ can be tricky:
Automatic Renewal is On By Default
When you first sign up for Snapchat+, automatic renewal is enabled without you having to explicitly agree to those terms. This means that once your subscription period ends (either 1 month or 1 year), Snapchat will automatically charge you again and renew your Snapchat+ membership. You need to manually turn off automatic renewal if you don’t want this to happen.
No Straightforward Cancellation Button
Unlike other subscription services like Netflix or Spotify that have clear account management portals, there is no obvious “cancel subscription” button within the Snapchat app. You need to dig into the settings to find the cancellation options, which are somewhat buried.
Confusing Settings Menu
Even once you locate the settings menu for your Snapchat+ subscription, the options can be confusing. There are separate toggles for disabling renewal vs. outright cancellation that are labeled in ambiguous ways. It’s not clear how they differ or which you need to change to fully cancel.
Difficult to Access Support
If you’re having trouble cancelling your subscription, Snapchat’s customer support options are limited. There is no phone number or direct email contact for support – you have to fill out a form and wait for a reply. This makes it harder to get help if you can’t figure out the cancellation process.
How to Cancel Snapchat Plus Subscription
Despite the confusing interface, it is possible to cancel your Snapchat+ membership. Follow these steps:
Turn Off Automatic Renewal
1. Open the Snapchat app and tap your profile icon in the top left corner.
2. Tap the settings gear icon to access your account settings.
3. Under the “Snapchat+” header, tap “Manage.”
4. You should see a toggle next to “Auto-Renew.” Turn this off.
Cancel Subscription
1. Under the “Auto-Renew” toggle, tap “Cancel Snapchat+.”
2. A popup will ask “Are you sure?” Tap “Yes” to confirm.
3. Your Snapchat+ subscription is now cancelled and you will not be charged again. Your access will continue until the end of the current billing period.
Request Refund
If you cancelled but were already charged for a renewal, you can request a refund:
1. Go to Snapchat support and select Billing > I’d like a refund.
2. Fill out the form with your order number and reason for refund.
3. Snapchat will review the request and issue a refund if approved. Allow up to 10 business days.
Why Won’t Snapchat Let Me Cancel?
In some cases, you may go through the steps to cancel Snapchat+ but still notice you are being charged on subsequent billing cycles. There are a few reasons this can happen:
You Have Multiple Snapchat Accounts
Your Snapchat+ subscription is tied to your account, not your device. If you have multiple Snapchat accounts, make sure to cancel the subscription on each one that is activated.
Cancellation Didn’t Process
Sometimes there are glitches and your cancellation request doesn’t properly process. Try submitting the cancellation form again if you continue to be charged.
You’re on a Family Plan
If you are on a Snapchat+ family plan controlled by someone else, you cannot personally cancel your membership – only the family manager can make changes. You will need to contact them to cancel your subscription.
Ban or Restriction on Account
Snapchat may prevent you from cancelling if there are outstanding payments due or other account restrictions in place like a ban. You may need to resolve these issues before being able to cancel successfully.
Getting a Refund for Accidental Renewals
If your Snapchat+ subscription renewed accidentally before you could cancel, you may be able to get a refund:
Request Within 3 Days
Snapchat will refund any renewal that happens within the last 3 days if you quickly request it. Go to Snapchat support and submit a refund request right away.
Check Your Payment Method
Depending on how you paid, you may be able to work with your credit card company or payment provider (e.g. PayPal) to contest the charges directly with them.
Complain to the Better Business Bureau
You can submit a complaint to the Better Business Bureau describing your situation – Snapchat may be more responsive to providing a refund if the BBB requests them to address a complaint.
Keep Trying with Snapchat
If initial refund requests are denied, persistently follow up with Snapchat support explaining that you had tried to cancel and should not have been charged the renewal fee. Provide specific dates and details.
Avoiding Snapchat Plus Renewal Charges
To avoid accidentally renewing your Snapchat+ subscription, follow these pro tips:
Immediately Turn Off Auto-Renew
As soon as you purchase Snapchat+, go into settings and disable auto-renew so you aren’t charged again without consent.
Set Reminders to Cancel
Put an alarm on your calendar a few weeks before your renewal date to remind yourself to come back and manually cancel the renewal.
Use Disposable Payment Methods
When signing up for Snapchat+, consider using a virtual credit card number or privacy.com so you have more control. These expire and can simply not be renewed.
Cancel Early
Don’t wait until the last minute – cancel your renewal with at least a week left in your current billing period to allow time to resolve any issues.
Unlink Payment Methods
Remove your payment information on file with Snapchat so there is no way for them to automatically charge you again once cancelled.
Closing Your Snapchat Account
If you are fed up with Snapchat Plus and Snapchat in general, you can permanently close your account:
How to Delete Snapchat Account
1. Go to your Snapchat Profile and tap the Settings gear.
2. Scroll down and select “Delete Account.”
3. Enter your password and then select “Continue.”
4. Select “Delete Account” again on the confirmation screen.
Your account will be closed immediately. This is permanent and cannot be undone, so be sure before deleting!
What Happens When You Delete Snapchat?
– You will stop receiving Snapchats immediately.
– Friends will no longer see your name or Bitmoji in their contact list.
– Your Snaps, Chats, Story, and Memories will be deleted.
– You will stop being billed for any subscriptions like Snapchat+.
– Your account will become inaccessible and your username will be released.
– If you change your mind, you’ll have to create a brand new account.
So if you are fed up with Snapchat Plus and the app overall, account deletion gives you a clean break. But beware that it is truly permanent, so only delete if you are absolutely certain.
Conclusion
Although canceling Snapchat Plus can be tricky due to confusing menus and settings, it is possible with a few simple steps to disable auto-renewal and stop your subscription. Persistently contact Snapchat support if you have issues or accidental renewals. And you can always take the nuclear option of deleting your Snapchat account entirely if you are done with their services. Hopefully this guide provides the steps you need to get rid of frustrating Snapchat Plus charges. Let us know if you have any other questions!