If you’ve noticed that some of your friends’ Snapchat charms are missing from their profiles, there are a few possible reasons why you may not be able to see them.
Your friend has hidden their charms
The most likely reason you can’t see a friend’s charms is because they have deliberately hidden them. Snapchat allows users to hide their charms so that they are not visible to friends.
To hide charms on Snapchat:
- Go to your profile by tapping the profile icon in the top left corner.
- Tap the settings cog icon in the top right corner.
- Scroll down and tap ‘Manage My Charms’.
- Toggle off ‘Show My Charms’ to hide all charms from friends.
If a friend has hidden their charms using the steps above, you will not be able to see any of their collected charms on their profile.
Your friend doesn’t have any charms yet
Another possibility is that your friend simply hasn’t collected any charms yet on Snapchat. Charms are earned by reaching milestones and achievements in Snapchat, like using certain filters or lenses, so if a friend is relatively new to Snapchat they may not have unlocked any charms.
Some of the easiest charms to earn early on include:
- The Birthday Cake charm – unlocked on your birthday.
- The Snapstreak charm – unlocked by snapping back and forth with a friend for 3 days straight.
- The Zodiac charm – unlocked by adding your zodiac sign to your profile.
If your friend is very new to Snapchat, they likely haven’t hit milestones to earn these basic charms yet, which would explain the lack of charms showing on their profile.
It’s a bug or glitch
In some cases, a Snapchat bug or glitch could be preventing charms from displaying properly. Issues like the app crashing when trying to load charms, charms randomly disappearing from profiles, or charms getting stuck while trying to load are known bugs.
A few troubleshooting steps to try if you think it’s a display bug include:
- Force quit and restart the Snapchat app.
- Update Snapchat to the latest version.
- Clear the app cache and data.
- Uninstall and reinstall Snapchat.
- Restart your phone.
If none of those steps restore your friend’s charms, it’s likely due to one of the other reasons covered here. But trying the troubleshooting steps can help rule out a bug being the issue.
Your account is glitched
In rare cases, the issue could be isolated to your account. Even if your friend’s charms are displaying normally to other Snapchat friends, a problem with your account could prevent their charms from loading just for you.
This can happen if your account data gets corrupted or glitched in some way. To check for issues isolated to your account, try logging into Snapchat on a different device and seeing if your friend’s charms display properly there.
If the charms show up normally when you log in from another phone or tablet, the problem is likely limited to your main Snapchat app install. Troubleshooting steps like reinstalling the app, clearing cache and data, or contacting Snapchat support may help resolve the issue.
They blocked you
In extreme cases where a friend has blocked you on Snapchat, it can also result in their charms disappearing from their profile for you. Blocking prevents you from viewing most aspects of that friend’s account, including their snaps, stories, and charms.
However, normal friends hiding their charms is far more likely than someone outright blocking you. If you notice other account details missing for that friend in addition to charms, it may indicate they have blocked your account.
How to troubleshoot missing charms
If you suspect your friend’s charms are missing due to a bug or glitch, here are the main troubleshooting steps to try:
- Force quit and restart the Snapchat app – this clears temporary glitches.
- Update Snapchat to the latest version in case it’s a known issue.
- Clear the Snapchat app cache and data – this wipes corrupt data.
- Uninstall and reinstall Snapchat – this does a clean reinstall.
- Restart your phone – this clears any OS-level issues.
- Log in from another device – this checks if it’s your account.
- Contact Snapchat support – they can investigate issues.
Trying all these steps one by one can help narrow down the cause and restore your friends’ charms.
Why do Snapchat charms matter?
Beyond just being a fun collecting game, Snapchat charms actually serve some useful purposes:
- They showcase milestones and achievements on Snapchat.
- They signal how active and engaged someone is on Snapchat.
- They spark conversation about accomplishments.
- They add some personal flair to your profile.
For these reasons, not being able to see your friends’ hard-earned charms takes away some of the fun social elements of Snapchat. Troubleshooting charm issues helps restore this social functionality.
Preventing charm issues
To avoid charm issues in the future:
- Keep Snapchat updated to the latest version.
- Restart Snapchat and your phone regularly.
- Don’t clear Snapchat data too frequently.
- Back up your Snapchat data.
- Contact support if an issue persists.
Following best practices for using Snapchat helps minimize bugs and glitches that might cause charms to disappear or fail to load.
Conclusion
If you notice your friend’s Snapchat charms are missing, the most common reasons are that they hid them, don’t have any yet, or you’re encountering a bug. Troubleshooting steps like restarting the app, reinstalling, clearing cache, and logging in elsewhere can typically resolve charm issues. Keeping Snapchat updated and backing up data helps avoid problems. While frustrating, most charm issues can be fixed with a few simple troubleshooting tweaks.