There are a few common reasons why you may not be able to upload a video from your camera roll to Snapchat:
The video file is too large
Snapchat has a file size limit for videos. Videos longer than 10 seconds or larger than 16mb may not upload properly to Snapchat.
To fix this, try trimming your video in your camera roll first so it’s under 10 seconds and smaller in file size before uploading to Snapchat.
The video format isn’t supported
Snapchat only supports certain video formats and codecs for upload. Most common formats like MOV and MP4 should work, but some formats like MKV may not be supported.
Try converting the video to a supported format using an app like Handbrake before uploading it to Snapchat.
Your internet connection is slow or unstable
Uploading videos requires a relatively fast and stable internet connection. If your internet is slow or dropping out, the video upload to Snapchat may fail.
Try uploading again when you have a better WiFi or cellular data connection.
Your Snapchat app needs updating
If Snapchat has recently updated their app but you haven’t updated yours, it can sometimes cause issues with uploading from camera roll.
Go to your device’s app store and check for any Snapchat app updates and install the latest version.
There’s a temporary technical issue with Snapchat
Like all apps and services, Snapchat can sometimes suffer temporary technical difficulties on their end that prevent media uploading from working properly.
Check if Snapchat has reported any known issues with their services. Trying again later often resolves this when the issues are fixed.
Your device’s storage is full
If your phone or tablet is low on storage space, it can prevent Snapchat from being able to save the uploaded video to cache properly.
Try freeing up storage space and then attempt the Snapchat video upload again.
Your Snapchat account is having issues
In rare cases, a problem with your individual Snapchat account can prevent media uploads. This could be due to a temporary ban or restriction for example.
Try logging out and back into your Snapchat account to see if this fixes it. If not, you may need to contact Snapchat support.
How to diagnose and fix Snapchat camera roll upload issues
If a video won’t upload from your camera roll to Snapchat, follow these troubleshooting steps:
- Check the video file size and length – trim or compress if needed
- Make sure the video is in a supported format (MOV, MP4)
- Try on different internet connections (WiFi, Cellular data)
- Update the Snapchat app if available
- Check Snapchat server status and try again later
- Free up storage space on your device
- Log out and back into your Snapchat account
- Contact Snapchat support if still not working
Why can’t I save photos from Snapchat to camera roll?
Some common reasons saving Snapchat photos to your camera roll may fail include:
- Your device storage is full – free up space
- You have saving to camera roll disabled in Snapchat settings – enable it
- The Snapchat app lacks permission to access your camera roll – allow permission
- Your internet connection is unstable – retry with better connection
- A bug or glitch in the Snapchat app – try force quitting and reopening
- Your Snapchat account is locked, banned or restricted – log out and back in
First make sure saving to camera roll is enabled in your Snapchat app settings. Then try force quitting and reopening the app. If the issue persists, check your internet connection is stable and that Snapchat has permission to access your camera roll in your device settings.
Why does my Snapchat keep crashing when I try to record a video?
Some common reasons Snapchat crashes when trying to record video include:
- Your phone is low on storage space – delete files to free up space
- You have too many background apps running – force quit other apps
- Your phone OS or Snapchat app needs an update – update if available
- A bug or glitch in the Snapchat app – try reinstalling Snapchat
- Your phone’s camera or microphone is faulty – test them in another app
- Snapchat server issues – check status page and retry later
Start by closing all other apps and freeing up storage space if your phone memory is nearly full. Then make sure you have the latest OS and Snapchat app updates installed. If it still crashes, try reinstalling the Snapchat app or testing your camera and mic in another app to isolate the issue.
Why does my Snapchat keep freezing?
Some common causes of Snapchat freezing and becoming unresponsive include:
- Outdated Snapchat app – update to latest version
- Insufficient device storage space – delete files to free up space
- Too many background apps running – force quit other apps
- Poor internet connection – move location or connect to WiFi
- Overheating phone – let phone cool down
- Bug in latest Snapchat update – report to Snapchat
- Faulty phone hardware – test other demanding apps
First, make sure your Snapchat app is updated to the latest version. Also free up storage space on your phone and close background apps not in use. Switch to a stable WiFi or cellular data connection. Let an overheated phone cool down before launching Snapchat again. If issues persist, it may be a buggy Snapchat update or hardware issue.
Why is my Snapchat camera blurry?
Some common reasons for a blurry Snapchat camera preview include:
- Dirty Snapchat camera lens – clean lens gently
- Poor lighting conditions – move to area with more light
- Network connectivity issues – switch to better WiFi or mobile data
- Beauty filters enabled – disable filters
- Moisture or condensation inside phone – allow phone to dry out
- Greasy or wet camera lens – clean lens carefully
- Faulty phone camera hardware – test camera in other apps
First clean the Snapchat camera lens gently with a microfiber cloth. Make sure you’re in well-lit conditions. Disable any beauty filters enabled in the Snapchat camera. If the issue persists, try testing your phone’s camera in the regular Camera app. Hardware faults may require professional phone repair.
Why is my Snapchat video quality poor?
Some common reasons Snapchat videos appear lower quality include:
- Weak internet connection – switch to faster stable WiFi or cellular data
- Compression from uploading and downloading – original is higher quality
- Low resolution camera sensor on phone – can’t be improved
- Dirty Snapchat camera lens – clean lens gently
- Beauty filters enabled – try disabling filters
- Low light conditions – move to area with more light
Upload and download compression will always reduce Snapchat video quality somewhat. But a weak internet connection can make compression artifacts worse. Record videos in good lighting and disable beauty filters for best quality. Clean the camera lens on your phone for sharper videos. If quality is still poor, your phone may have a lower resolution camera sensor.
Why do my Snapchat videos look pixelated?
Some common causes of pixelated Snapchat videos include:
- Weak internet connection – switch to faster stable internet
- Heavy Snapchat compression – original video will be higher quality
- Outdated Snapchat app – update to latest version
- Older phone model – may lack camera hardware for hi-res video
- Overprocessing from beauty filters – try disabling filters
- Low light recording conditions – ensure adequate lighting
Snapchat compresses videos which can lead to pixelation. Using Snapchat on a slow internet connection exacerbates artifacts from compression. Ensure you have fast, stable WiFi or cellular data when using Snapchat. Record videos in well-lit conditions. Disable beauty filters which can overprocess images. Updated phones have better cameras and video recording capabilities.
Why is my Snapchat video cropped?
Some common reasons your Snapchat videos appear cropped include:
- Different aspect ratio – Snapchat may crop to vertical 9:16
- Zoomed in camera view – zoom out to use full sensor area
- Beauty filters enabled – disable and re-record video
- Phone camera hardware fault – test camera in other apps
- Corrupted Snapchat cache – clear app cache and data
- Bug in Snapchat – update app or reinstall
Snapchat typically crops horizontal videos to vertical for stories. Disable any beauty filters enabled before recording. Zoom your camera out fully if it’s zoomed in. Clear the Snapchat app cache and data in your phone settings. Make sure the camera works properly in other apps. Update the Snapchat app or reinstall to fix bugs.
Why is my Snapchat video uploading slowly?
Some potential reasons Snapchat videos are slow to upload include:
- Poor internet connection – switch to faster stable WiFi or cellular data
- Large file size of video – compress video to reduce size
- Heavy usage load on Snapchat servers – try again later
- Outdated Snapchat app – update to latest version
- Restricted uploads if exceeded Snapchat quota – wait till resets
- Weak phone signal – move location or connect to WiFi
- Background apps using bandwidth – close other network apps
Upload speed depends on your network connection bandwidth and Snapchat’s servers. Reduce video size by trimming length or compressing file size before uploading. Switch to stable fast WiFi or strong cellular data signal. Limit background app bandwidth usage. Update the Snapchat app. If you exceed daily upload quotas, wait for your allowance to reset.
Why does my Snapchat keep crashing?
Common reasons for Snapchat crashing frequently include:
- Outdated Snapchat app – update to latest version
- Insufficient storage space – delete files to free up space
- Too many apps running – close background apps
- Corrupted Snapchat cache – clear app data and cache
- Overheating device – let phone cool down before use
- Buggy Snapchat update – report issues and downgrade
- Incompatible device OS – update to recommended version
- Faulty device hardware – test other demanding apps
Start by updating your Snapchat app and clearing cached data for the app in your phone settings. Free up storage space and close background apps not in use. Let an overheated device cool down before launching Snapchat again. Check for Snapchat app updates needing to be installed or downgraded. Make sure your phone OS is a compatible version. Hardware faults may require professional repair.
Why is Snapchat not working?
Some common reasons Snapchat may not be working properly include:
- No internet connection – connect to working WiFi or mobile data
- Snapchat server issues – check status page for outages
- Banned account – appeal ban or create new account
- Outdated app – update Snapchat to latest version
- App needs reinstallation – delete and reinstall Snapchat
- Unsupported device OS – update device OS
- Device network/hardware issues – troubleshoot or repair device
- Restricted by parental controls – check app restrictions
First check you have an active internet connection and Snapchat isn’t experiencing widespread outages. Update to the latest Snapchat app version. If issues persist, try deleting and reinstalling Snapchat. Make sure your phone OS is supported and update if needed. Check parental control or device usage settings are not blocking the app. Hardware or network problems may require professional diagnosis.
Conclusion
Uploading camera roll videos to Snapchat should be straightforward. But issues can arise if the video file is too large, in an unsupported format, or your internet connection is unstable. On the receiving end, saving Snapchat videos to your camera roll can fail if your storage is full or permissions are misconfigured. Recording videos within Snapchat can cause crashes too if your phone has insufficient storage and processing capacity. Image and video quality problems typically stem from poor network connections, outdated Snapchat versions, and hardware faults. Following troubleshooting steps like updating apps, freeing storage, resetting network connections, and reinstalling Snapchat will resolve most issues.