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Why does Snapchat keep ending video calls?

Why does Snapchat keep ending video calls?

Snapchat is a popular social media app that allows users to send photo and video messages that disappear after being viewed. One of Snapchat’s key features is the ability to make video calls with friends. However, many users report issues with Snapchat video calls ending unexpectedly.

What causes Snapchat video calls to end unexpectedly?

There are a few potential reasons why Snapchat video calls may unexpectedly end:

  • Poor internet connection – If either caller has a slow or unstable internet connection, it can cause lag, freezing, and call drops. This is one of the most common reasons for Snapchat call failures.
  • Outdated app version – Using an outdated version of the Snapchat app that has bugs can lead to problems with video calls dropping. Keeping the app updated to the latest version can help.
  • Glitches in the app – Like any app, Snapchat can sometimes have technical glitches that cause video calls to fail. Usually, these are temporary bugs that get fixed in app updates.
  • Exceeding time limit – Snapchat video calls are limited to a maximum of 60 minutes. If the 60 minute limit is reached, the call will automatically end.
  • Low storage space – If either user is low on storage space on their device, it can prevent Snapchat from functioning properly and cause video call issues.
  • Poor lighting conditions – Very low light or bright backlighting can sometimes interfere with Snapchat’s video calling feature.

How can you prevent Snapchat video calls from ending unexpectedly?

While Snapchat call failures can be frustrating, there are some steps you can take to help avoid sudden call drops:

  • Check your internet connection – Move closer to your WiFi router or switch to a cellular data connection to ensure you have a strong, fast connection.
  • Update the Snapchat app – Go to your device’s app store and install the latest version of Snapchat.
  • Close unused apps – Close out of any apps running in the background that could be using up bandwidth.
  • Restart your phone – Power cycling your phone can clear out temporary glitches.
  • Check available storage – Delete unused apps, photos, and videos to free up storage space.
  • Improve lighting conditions – Make sure you’re in a well-lit area and avoid backlighting from bright windows or lamps.
  • Switch networks – If problems persist on one network, try switching to cellular data or a different WiFi network.

What should you do if your Snapchat call keeps dropping?

If you continue having issues with Snapchat calls ending even after troubleshooting, here are some steps to take:

  • Let your friend know you’re experiencing call drops so they don’t think you’re intentionally hanging up.
  • Check Snapchat’s support page for any known issues with video calls.
  • Report the problem directly to Snapchat through the app’s settings.
  • Update the app again – a new version may have a bug fix.
  • Try uninstalling and reinstalling the Snapchat app to clear out any corrupted files.
  • Contact Snapchat support if the issue persists and ask for help troubleshooting.
  • Switch to an alternative like FaceTime, WhatsApp, or Skype for video calls until Snapchat resolves the issue.

Why are my Snapchat calls blurry?

Blurry video quality during Snapchat calls can also be frustrating. Here are some potential reasons you may experience blurry Snapchat calls and how to fix them:

  • Poor network connection – Low bandwidth can lead to pixelated, blurry video. Try switching networks.
  • Older device model – Older phones may lack the camera and processor power for high-quality video calls. Upgrade if possible.
  • Dirty phone camera lens – Wipe your camera lens gently with a microfiber cloth to clean off dust or fingerprints.
  • Background app activity – Close unused apps running in the background that could be taking up bandwidth.
  • Harsh backlighting – Too much light behind you can make the video overexposed. Change positioning to reduce backlighting.
  • Lower video resolution setting – Check Snapchat’s settings to see if video resolution is set lower to conserve data.

Why do my Snapchat calls disconnect after a few minutes?

If your Snapchat calls consistently drop after a short time, consider these troubleshooting tips:

  • Snapchat has a 60 minute limit on call lengths, so calls will disconnect at 60 minutes automatically.
  • An incoming phone call can disrupt the Snapchat call. Silence your phone or set it to Do Not Disturb.
  • Check if your phone screen auto-locks after a few minutes and disable this to keep the call active.
  • Poor signal from moving around can cause dropped calls. Stay in one place with good signal.
  • Outdated app version may have a bug causing call drops. Update to current Snapchat version.
  • Overheating phones will throttle connectivity. Give devices a chance to cool off.

Why is my friend’s video not working on Snapchat?

If you can’t see your friend’s video on a Snapchat call, here are some things to try:

  • Ask your friend to check their camera and microphone permissions for Snapchat in phone settings.
  • They may have disabled their video by tapping the video icon during the call. Have them tap it again to re-enable it.
  • Poor signal strength can prevent video from coming through. Check both your connections.
  • Outdated app version may be the issue. Have them update Snapchat to the latest.
  • Rebooting their phone before a call can help resolve app issues preventing video.
  • On iPhone, check that FaceTime is enabled, as Snapchat uses this feature for video calls.

Why does my Snapchat keep freezing during calls?

Frozen screens and choppy performance mid-call are also common complaints. Here are some tips if your Snapchat call keeps freezing up:

  • Force close and reopen the Snapchat app if it freezes to refresh the connection.
  • Disable battery saver or low power modes which can restrict app performance.
  • Restart both devices before calling again to clear out any glitches.
  • Check for Snapchat app updates to see if it fixes freezing issues.
  • Reduce load on your device by closing other apps running in the background.
  • Switch from WiFi to cellular data or vice versa if one network is slower.

Why is my face upside down on Snapchat video call?

Seeing yourself or your friend upside down on a Snapchat call is a weird but not uncommon glitch. Here’s why it happens and how to fix it:

  • The app is having a hard time orienting the front-facing camera feed. First try toggling between front and rear cameras.
  • On iPhone, open Control Center and make sure portrait orientation lock isn’t on which can confuse the app.
  • Check that your phone isn’t physically upside down relative to you, which flips the video feed.
  • Restarting the phones and toggling airplane mode can help reset the camera orientation.
  • Make sure the camera lenses aren’t somehow obscured or blocked by a phone case or sticker.
  • Delete and reinstall Snapchat to clear out any corrupted files throwing off camera orientation.

Why does my Snapchat video call only work on WiFi?

Snapchat video calls relying on WiFi to work properly is another common headache. Reasons this can happen include:

  • Cellular data is too slow and lacks the bandwidth for video calling. Snapchat may default to only using WiFi.
  • Your cellular plan has hotspot throttling activated, limiting video call performance on mobile data.
  • Cellular coverage is spotty in your location, with WiFi providing a stronger signal.
  • Outdated carrier settings or Snapchat app issues can prevent mobile data from working right.
  • Check your cellular data settings to make sure Snapchat has access to mobile data.

How can I improve call quality on Snapchat?

You can take steps to optimize your Snapchat call quality and minimize glitches like this:

  • Use Snapchat’s Quick Fixes menu to troubleshoot issues right in the app.
  • Enable Travel Mode in Snapchat settings to reduce video quality slightly but improve reliability.
  • Close other apps running in the background that may be using bandwidth.
  • Clean your front camera lens gently to improve image sharpness.
  • Adjust your background lighting to reduce glare or shadows.
  • Turn off battery saver mode since it can throttle connectivity.
  • Set your phone display to the highest resolution and brightness.

Conclusion

Snapchat call quality can be impacted by factors like network connection, hardware, and glitches in the app itself. If you experience frequent call failures, blurry video, or other issues, try the troubleshooting tips provided. Optimize connectivity by switching networks, reducing background app load, and updating Snapchat. Adjusting your call environment and phone settings can also help maximize quality. With some diligent testing and tweaking, you should be able to get reliable video calls on Snapchat.