Snapchat’s video calling feature allows users to make video calls to friends and family easily through the app. However, many users have experienced issues with Snapchat video calls stopping abruptly or freezing up during calls. There are a few potential reasons why Snapchat video calls may be cutting out.
Unstable Internet Connection
One of the most common reasons for Snapchat video call issues is an unstable internet connection. Video calls require a consistent high-speed internet connection to transmit high quality video and audio smoothly. If you are experiencing lag, pixelation, or call drops, it’s likely due to:
- Weak WiFi signal – Try moving closer to your router or access point for a stronger signal. Slow WiFi speeds can disrupt video calls.
- Mobile data issues – Snapchat video calls require a 4G LTE or 5G connection. If you have a weak cellular signal, you may experience call interruptions.
- Bandwidth limitations – Heavy usage on your home or office network may be slowing your bandwidth and disrupting video calls. Large downloads or streaming on other devices can impact connectivity.
Test your internet speeds to identify any issues. Ideally you need at least 10 Mbps download and upload speeds for a smooth Snapchat call. If your network is congested or has bandwidth limits, try turning off other devices to maximize connectivity for video calling.
Outdated App Version
Using an outdated version of the Snapchat app can also cause problems with video calls. Snapchat regularly releases updates to fix bugs and optimize performance. If you haven’t updated Snapchat recently, you may be missing out on important fixes impacting video call reliability. Go to your device’s app store to check for any Snapchat updates and install the latest version.
Incorrect App Permissions
In order for Snapchat to access your device’s camera, microphone, and contacts for video calling, you need to enable the correct app permissions. If you have restricted Snapchat’s permissions, it can prevent video calls from connecting or cause lag and freezing during calls. Double check that Snapchat has permission to access the camera, microphone, contacts, storage, and location services.
Outdated Device Software
Old device operating systems can also contribute to Snapchat call issues. Snapchat video calling requires iOS 11 or later on iPhones, and Android 5 or later on Android devices. Using outdated OS versions that are no longer supported can lead to performance problems. Update your device’s software to the latest OS version available to ensure compatibility with Snapchat.
Phone Overheating
Video calls place heavy demands on your phone’s processor, RAM, battery, and cellular modem for an extended period. This can cause some devices to overheat after prolonged Snapchat calls, leading to lag, freezing, or call drops. If your phone feels hot during or after a Snapchat call, overheating may be the culprit. Let your phone cool off completely before attempting another Snapchat call.
Account Restrictions
In rare cases, your Snapchat account itself may have restrictions applied that disrupt video calling ability. For example, Snapchat may disable video calling for accounts violating terms of service through abusive behavior. Trying logging out of your account and logging back in, or contacting Snapchat support if video calls are completely unavailable even with no other issues present.
How to Fix Snapchat Video Call Connection Issues
If you’re struggling with Snapchat video calls stopping or freezing, try these troubleshooting steps:
- Force close and restart the Snapchat app – This clears any software glitches.
- Update Snapchat to the latest version available.
- Update your device’s operating system if outdated.
- Reset your device’s network settings.
- Clear Snapchat’s cache and data through your device settings.
- Uninstall and reinstall Snapchat.
- Ensure Snapchat has the correct app permissions enabled.
- Check your WiFi or mobile data connection speeds.
- Move closer to your WiFi router for a stronger signal.
- Disable VPN connections that may be slowing speeds.
- Disable battery saver modes that restrict app performance.
- Let your phone cool off if overheating.
- Contact your friend or family member to also update Snapchat and troubleshoot issues on their end.
When to Contact Snapchat Support
If you still can’t resolve recurring Snapchat call issues after troubleshooting, reach out to Snapchat Support through the in-app support menu. You can speak to Snapchat representatives to further diagnose and fix problems preventing smooth video calls.
Some signs you may need Snapchat Support assistance include:
- Video calls failing every time, even after updating the app, OS, etc.
- Specific contacts have call issues while others work fine.
- Calls disconnect within a few seconds of connecting.
- You experience pixelation, blurriness, or lack of audio.
- Your internet speeds meet minimum requirements, but calls still lag.
- You receive error messages when attempting to call.
Snapchat can review your account activity, diagnose problems on their end, and provide specialized troubleshooting tips suited to the exact error you’re encountering. Providing them with screenshots and specific examples of call failure times can help resolve lingering video call bugs.
Best Practices for Reliable Snapchat Video Calls
When both you and your friend have optimized connectivity and updated Snapchat, you should enjoy smooth, high-quality video calls. Here are some best practices for keeping calls running reliably:
- Connect to strong WiFi whenever possible, or ensure 4G/5G signal if using mobile data.
- Update to the newest model smartphone for optimal processing power.
- Close all other apps before making a video call to maximize RAM available to Snapchat.
- Avoid backgrounds with low light that strain your phone’s camera and processor.
- Turn your phone horizontally into landscape orientation.
- Use headphones with a built-in mic for clearer audio.
- Enable Do Not Disturb mode during calls to prevent disruptions.
- Disable battery saver mode for unrestricted app performance.
- Restart your phone before calls if it’s been on for days.
Following these tips will help prevent overburdening your device so Snapchat calls can connect seamlessly end-to-end.
Conclusion
Snapchat call issues can have various causes, but are often easily correctable through app, software, and connectivity troubleshooting. Ensure your Snapchat app is updated, cellular signal or WiFi connection is strong, operating systems are current, and app settings and permissions are configured correctly. Also rule out device overheating. Check with the person you are calling to confirm if problems exist only on one end. For persistent call failures, enlist help from Snapchat’s support team. With the proper optimizations, Snapchat’s video chat feature can facilitate clear communication and bring friends closer together.