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Why won’t any of my snaps send?

Why won’t any of my snaps send?

Having issues sending snaps is frustrating, but don’t worry – there are a few troubleshooting steps you can try to get your snaps sending again. In this article, we’ll go over the most common reasons why your snaps aren’t sending and how to fix them.

Check Your Internet Connection

The most obvious reason your snaps aren’t sending is an unstable internet connection. Snapchat requires an internet connection to send and receive snaps, so make sure you have a solid WiFi or cellular data connection. Some things to try:

  • If on WiFi, make sure you’re connected to your router and the connection is strong. Move closer to the router or reset it.
  • If using cellular data, check if you have a weak signal or no service. Move to an area with better reception.
  • Disable WiFi and try sending a snap using just cellular data, or vice versa.
  • Restart your phone – this resets the network connection.

If none of these fixes work, check with your internet provider to make sure there are no outages in your area affecting connectivity.

Update the Snapchat App

An outdated version of Snapchat could be the reason your snaps aren’t going through. Snapchat regularly releases app updates to fix bugs and improve performance. Make sure you’re running the latest version of Snapchat:

  1. Go to the App Store (iOS) or Play Store (Android)
  2. Search for Snapchat
  3. Check if there are any available updates and install them
  4. Restart the app and try sending a snap again

Keeping Snapchat updated ensures you have the latest features and fixes for any app issues. If the problem persists, a fresh install may help:

  1. Uninstall Snapchat
  2. Restart your phone
  3. Re-download Snapchat and log back in

Check Your Snap Settings

It’s possible your Snaps settings are preventing your snaps from sending properly. Here are some settings to double check:

Travel Mode

Travel Mode limits Snapchat functionality when you’re abroad to reduce data usage. Check if Travel Mode is enabled under Snapchat Settings > Manage > Travel Mode. Turn it off and try sending a snap.

Data Saver

With Data Saver enabled, you can only send and receive snaps when connected to WiFi. Turn off Data Saver under Snapchat Settings > Manage > Data Usage if you want to send snaps on cellular data.

Who Can Send Me Snaps

If your “Who Can Send Me Snaps” setting is restrictive, your snaps may fail to send. Go to Settings > Who Can Contact Me and make sure it’s set to “Everyone” or at least all the friends you want to snap.

BG Services

Background app refresh allows Snapchat to send and receive content while running in the background. Make sure it’s enabled under device settings > Snapchat > Background App Refresh.

Check Your Blocked Friends List

You won’t be able to send snaps to any friends you’ve blocked on Snapchat:

  1. Go to Settings > My Friends
  2. Tap “Blocked” to see your blocked friends list
  3. Remove anyone you want to send snaps to

Also, if one of your friends blocked you, your snaps to them will fail but you won’t be notified. Ask them to check their blocked list and unblock you.

Clear Conversation History

If your chat history with a friend has become too long, it can sometimes prevent sending new snaps. Try clearing the conversation history:

  1. Open your chat with the friend
  2. Tap and hold on the chat screen
  3. Tap “Clear Conversation”

This wipes the slate clean and may allow sending new snaps.

Check Status of Friend’s Account

Your friend’s Snapchat account itself could be the issue preventing snaps from going through. Some things to check:

  • Ask if their account is temporarily locked or suspended for violating Snapchat’s terms.
  • See if their username changed and you’re snapping their old handle.
  • Check if they deleted their Snapchat account entirely.

If their account is gone or disabled, you obviously won’t be able to snap them until it’s restored. They can submit an appeal to Snapchat.

Force Stop Snapchat

As a last resort, force stopping the Snapchat app may clear out any issues preventing snaps from sending. Here’s how:

On Android

  1. Open device settings
  2. Select “Apps” or “Application Manager”
  3. Find and select Snapchat
  4. Tap “Force Stop”

On iPhone

  1. Double click the Home button to open the multitasking view
  2. Find Snapchat in the list of recent apps and swipe up to close it
  3. Open Snapchat again and try sending a snap

Forcing Snapchat to fully close out of memory and restarting the app often resolves temporary glitches.

Contact Snapchat Support

If you still can’t send snaps after trying all troubleshooting steps, it’s time to reach out to the Snapchat Support team. Here are some ways to get help:

  • In Snapchat, go to Settings > Support > Contact Us and explain your issue
  • Tweet @snapchatsupport for assistance from their Twitter team
  • Fill out the contact form on Snapchat’s Support website

Snapchat’s developers can look into the issue and determine if it’s a bug on their end preventing snap delivery. They may request logs from your device to investigate further.

A few things to mention to Snapchat Support that could be helpful:

  • When the problem started
  • Specific friends you can’t send snaps to
  • Whether you can receive snaps from those friends
  • Any error messages you see when trying to send snaps
  • Troubleshooting steps you’ve tried so far

Hopefully Snapchat Support can get your issue resolved swiftly so you can get back to sending cheeky selfies and embarrassing videos of your friends again!

Third Party App Issues

Some third party apps that interact with Snapchat can interfere with sending snaps. For example:

Snapchat++/Phantom

Modified Snapchat apps like Snapchat++ and Phantom claim to unlock extra Snapchat features but often break core functionality like sending snaps. Uninstall any third party Snapchat clients.

VPN Apps

Some VPN apps can prevent Snapchat from connecting properly. Try disconnecting from the VPN and sending a snap.

Ad Blockers

Ad blockers that block Snapchat’s analytics and ads trackers can sometimes disrupt snap delivery. Whitelist Snapchat or temporarily disable the ad blocker.

If uninstalling suspect apps resolves your sending issues, you’ve found the culprit! Let Snapchat Support know which third party app was causing the conflict.

Factory Reset as Last Resort

If all else fails, a factory reset of your phone may be necessary to rule out any software issues causing Snapchat problems. Before resetting:

  • Backup important data
  • Sign out of Snapchat and any linked accounts
  • Choose “Erase All Content and Settings” on iPhone or “Factory Data Reset” on Android

This will wipe your phone clean and allow you start fresh. Only opt for this if Snapchat Support confirms software issues that a reset may fix. Log back into Snapchat after the reset and see if sending works properly again.

Conclusion

Troubleshooting Snapchat delivery issues requires patience, but being methodical in checking connectivity, settings, account status, and app factors will hopefully reveal what’s blocking your snaps. Getting help from Snapchat’s support team can also provide insight if it appears to be an underlying technical problem on Snapchat’s end. With some diligent work, you’ll be delighting your friends with spontaneous snaps in no time.