There are a few common reasons why you may be having issues sending snaps on Snapchat from your iPhone. The most likely culprits include having an outdated version of the Snapchat app, problems with your internet connection, issues with iOS software updates, or needing to reinstall Snapchat. Troubleshooting a few key things can typically get Snapchat sending snaps properly again.
Check Your Snapchat App Version
One of the first things to check if Snapchat isn’t sending snaps is whether you have the latest version of the Snapchat app installed. Snapchat frequently releases updates to fix bugs and improve performance, so having an outdated version could cause problems with sending snaps.
Here’s how to check your Snapchat app version on iPhone:
- Open the App Store app
- Tap your profile icon in the top right
- Scroll down to see your installed apps and check Snapchat
- If an update is available, tap Update next to Snapchat
Updating to the latest Snapchat version can often resolve any issues that may have been caused by an outdated app. It’s a good idea to keep all apps updated whenever new versions are released to ensure maximum compatibility.
Restart Your iPhone
Another simple thing to try if Snapchat isn’t sending snaps is to restart your iPhone. Restarting can clear out minor glitches that may be interfering with Snapchat’s ability to send snaps.
To restart an iPhone 8 or later model:
- Press and quickly release the Volume Up button
- Press and quickly release the Volume Down button
- Press and hold the Side button until you see the Apple logo appear
For earlier iPhone models, press and hold the Sleep/Wake button until the slider appears to power off your phone. Then slide to power off. Wait 30 seconds, then press and hold the Sleep/Wake button again to turn your iPhone back on.
Restarting your phone resets the device and closes all open apps and services. This can resolve temporary issues like Snapchat problems.
Check Your Internet Connection
Snapchat requires an internet connection to send and receive snaps, so connection issues are a common cause of problems. Check that your Wi-Fi is connected and functioning properly. Toggle your Wi-Fi off and on again if needed.
You can also try disabling and re-enabling mobile data if you notice issues with your cellular data connection. Go to Settings > Cellular > Cellular Data and turn it off, wait a few seconds, then turn it back on.
Problems with your internet connectivity can prevent Snapchat from working correctly, so always verify this first if you can’t send snaps.
Update Your iPhone Software
Having outdated system software on your iPhone can sometimes conflict with apps like Snapchat and cause issues. Checking for and installing iOS updates can resolve these types of problems.
To update your iPhone software:
- Go to Settings > General > Software Update
- Your phone will check for available updates to install
- Follow the prompts to download and install any updates that are pending
Keeping your iPhone’s operating system up-to-date ensures compatibility with apps like Snapchat. Software updates also provide bug fixes, security patches, and improvements that can fix problems sending snaps.
Reinstall the Snapchat App
If you’ve tried the usual troubleshooting steps and Snapchat still won’t send snaps, reinstalling the app can often resolve lingering issues. Deleting and re-downloading Snapchat provides a clean slate for the app and cleans out any corrupted files that may be causing problems.
Here is how to reinstall Snapchat on iPhone:
- Delete Snapchat from your Home screen by pressing and holding the icon, then tapping Remove App
- Open the App Store and search for Snapchat
- Tap Get to re-download Snapchat
- Once installed, open Snapchat and log in to your account
Reinstalling the app gives you a fresh copy which will hopefully get snaps sending properly again. Make sure to back up your data before deleting an app.
Reset Network Settings
For connectivity issues with Snapchat, resetting your network settings can sometimes help resolve problems. This clears out any problematic network settings and resets them to default.
To reset network settings on iPhone:
- Go to Settings > General > Reset
- Tap Reset Network Settings
- Enter your passcode if prompted
- Tap Reset Network Settings again to confirm
Your device will restart. Then you can reconnect to Wi-Fi and cellular data. Reset network settings is worth trying if you still can’t send Snapchats after updating iOS, reinstalling the app, and checking for internet connectivity problems.
Contact Snapchat Support
If you still can’t figure out why your Snapchat isn’t sending snaps after trying these troubleshooting tips, you can contact Snapchat support for additional help.
To get help from Snapchat:
- Open the Snapchat app
- Tap your profile icon in the top left corner
- Go to the Settings (gear) icon > Support > Contact Us
- Select the issue you need help with and follow the prompts
Snapchat’s support team may be able to provide specialized troubleshooting tips or determine if there are any known bugs preventing snaps from sending. Make sure to provide detailed information about your issues when contacting them.
Third Party App Conflicts
In some cases, third party apps like VPNs, ad blockers, or security software can conflict with Snapchat and cause issues sending snaps. If you have any suspicious apps installed, try disabling or removing them as a troubleshooting step.
Using unauthorized third party Snapchat apps can also sometimes interfere with the official version. Avoid any apps claiming to enhance Snapchat and only use the legitimate app from the App Store.
Account Bans or Restrictions
In rare cases, your Snapchat account may have been temporarily banned or restricted from sending snaps, such as if there was suspicious activity detected. Check your email associated with your Snapchat account for any notifications about account restrictions.
You can appeal account bans through Snapchat’s support options. Restrictions are typically lifted within 24 hours unless violation of Snapchat’s terms were severe.
iPhone Storage Issues
If your iPhone is low on storage space, this can sometimes cause apps like Snapchat to malfunction. Check your available storage under Settings > General > iPhone Storage.
If storage space is nearly full, try deleting unused apps and media to free up space. Snapchat may have trouble functioning correctly if your phone lacks sufficient storage.
iPhone Overheating Issues
In some cases, iPhones can overheat, especially if used in hot environments or while charging. An overheated iPhone may throttle performance to cool down, which can temporarily disrupt apps like Snapchat.
If your iPhone feels abnormally warm, stop use and give it time to cool off. Remove the phone case if applicable. Overheating could indicate other technical issues in rare cases.
Out of Date Snapchat Lenses
Some Snapchat lenses require updating to continue working properly. If certain lenses aren’t functioning but others are fine, try checking for lens updates.
Tap the lens carousel icon in the camera screen, then tap the ⚙️ button to check for lens updates. Install any pending updates.
iPhone Camera Permissions
Snapchat requires access to your iPhone’s camera in order to send snaps. If camera access was accidentally revoked, open Settings > Privacy > Camera > Snapchat and make sure it is toggled on.
You may also need to enable microphone access for any videos with sound. Grant required permissions if disabled.
Conclusion
Issues sending snaps on Snapchat are usually caused by app version mismatches, internet connection problems, software bugs, or app conflicts. Updating Snapchat, restarting your iPhone, verifying network connectivity, reinstalling Snapchat, and checking for iOS updates can typically resolve most problems.
For continued issues, contact Snapchat’s support team for help troubleshooting. Check for account restrictions, storage limitations, overheating, and proper app permissions if snaps still won’t send. With some diligent troubleshooting, you should be able to get Snapchat sending snaps again on your iPhone.