There are a few common reasons why Snapchat may not be sending you an email to reset your password:
You Have an Incorrect Email on File
The most likely reason is that you don’t have the correct email associated with your Snapchat account. When you request a password reset, the reset link is sent to the email you used to sign up for Snapchat originally. If you no longer have access to that email or have changed emails since creating your account, you won’t receive the password reset email.
To fix this:
- Log into your Snapchat account if you still remember the password.
- Go to your profile settings and make sure your current, correct email is listed.
- If you don’t remember your password, you’ll need to contact Snapchat support to update the email on your account before requesting a password reset.
You Have Multiple Accounts
Another possibility is that you have created multiple Snapchat accounts over time, and are requesting a password reset from the wrong account. For example, you may be trying to reset the password on your old account, but your current active account uses a different email address.
To fix this:
- Try requesting a password reset from different email addresses that you have used in the past.
- If you can still log into one account but need access to the other, contact Snapchat support for help merging or deleting your duplicate account.
Your Email Account is Full or Blocking Snapchat
Sometimes an overflowing inbox or overactive spam filter can prevent Snapchat’s emails from getting through. Check that your email account has sufficient storage space and is not blocking emails from the snapchat.com domain.
To fix this:
- Log into your email account and check if Snapchat emails are going to spam or another filtered folder.
- Add snapchat.com to your safe senders list if it was being blocked.
- Empty your inbox or increase your storage capacity if your account is full.
Your Email Server is Down
Less commonly, your email provider or server could be experiencing an outage or technical issues that are delaying or blocking Snapchat’s automated emails. This is more likely if you use a school, work or organization email rather than a personal account.
To fix this:
- Check the status page or help centre of your email provider to see if there are any known issues.
- Try requesting the password reset from a different personal email account instead.
- Contact your email provider or IT department if the problem persists.
You Entered the Wrong Email Address
It’s possible you simply made a typo when requesting the password reset, so check that the email you entered matches the one associated with your Snapchat account exactly.
To fix this:
- Double check that you entered your email correctly, including the full address and any periods/dots.
- Try copying and pasting your email from your profile or a previous Snapchat email to ensure accuracy.
- Request another password reset attempt being extra careful with the email address entered.
Snapchat is Having Technical Issues
In rare cases, a widespread technical problem on Snapchat’s end could disrupt features like automated emails. This is more likely after a recent app update or server maintenance.
To check this:
- See if others are reporting similar issues with Snapchat password resets on social media or Downdetector.
- Check Snapchat’s system status page for any notifications.
- Try resetting your password again later to see if the issue resolves after a few hours.
You Have Not Waited Long Enough
Finally, allow sufficient time for the password reset email to go through. It may take up to an hour for Snapchat to process your request and deliver the automated email due to high demand.
To give it time:
- Wait at least an hour before attempting another password reset request.
- Check your spam folder again after some time in case the email got filtered there.
- Email resets are slower on weekends when Snapchat support staff is limited.
Still Not Receiving the Email?
If you’ve verified your email address is correct, allowed enough time for delivery, and checked all possible issues, but are still not receiving Snapchat’s password reset email, you will need to contact their customer support team directly for assistance recovering your account access.
To contact Snapchat support:
- Visit Snapchat’s Forgot Password help page and fill out the account recovery form.
- Select the “I have not received the email” option on the form.
- Include as many details as possible about your account and reset attempt in the additional comments box.
- A member of Snapchat’s support team will then contact you directly to investigate and restore your account access.
Preventing Future Password Reset Issues
Once you have successfully recovered access to your Snapchat account, there are some steps you can take to avoid problems resetting your password again in the future:
- Add an up-to-date email: Make sure your current, frequently used email is listed on your Snapchat profile. This ensures any password reset emails reach you quickly.
- Use two-factor authentication: Enabling 2FA adds an extra layer of security, requiring both your password and a temporary code to log in. This also allows SMS password reset if your email is unreachable.
- Be careful with third-party apps: Avoid connecting questionable third-party apps to your Snapchat account, as compromised logins from those apps can complicate resetting your password.
- Keep your username handy: Your username is required when submitting a password reset request to Snapchat. Keep it noted somewhere safe in case you forget.
- Contact support right away: If you encounter problems resetting your password again, immediately reach out to Snapchat’s support team for assistance.
Summary
A few common reasons Snapchat may not send you a password reset email include having an incorrect email on file, overflowing inbox, typo in your address, or technical issues. First, double check your email address and spam filters. Allow some time for delivery as resets can take up to an hour during peak usage. If the email still doesn’t come through, contact Snapchat support via their account recovery form for further help accessing your account.
Going forward, keeping your contact info updated, enabling two-factor authentication, and exercising caution with third party apps can all help avoid problems resetting your Snapchat password in the future.